FCO Expression of Interest _ Future Campaigns

FCO Expression of Interest – Future Campaigns. The Fire Communications Officer (FCO) role is focused on emergency call taking, dispatching on-scene communications, coordinating and managing QFD resources, monitoring fire alarms, processing enquiries, updating data and producing reports. Staff are trained in incident management systems, hazardous materials and technical rescue operations and may be deployed nationally or internationally. Communications centres support emergency response across Queensland and contribute to community safety outcomes.

Mandatory Requirements

• Currently holds a valid Blue Card (from Blue Card Services), with attached evidence to support
• Australian Citizenship, New Zealand Citizenship or Australian Resident Status
• Have or ability to obtain Certificate III in Public Safety (Emergency Communications Centre Operations)
• Ability to successfully complete training programs of the 'Communications Training and Professional Development Program (CTPDP) at the prescribed level

Desirable Requirements

• Typing speed of 45 wpm with 95% accuracy
• Have or ability to obtain Apply First Aid and CPR Certificates

• Accept incoming fire and other relevant emergency incident calls and enquiries and collect relevant information
• Assess the risks associated with a situation and the availability and capability of resources to determine the appropriate response
• Despatch and coordinate appropriate resources to calls for assistance and notify other organisations in accordance with the Communication Doctrine and Directives
• Maintain and update all incident information in the centre's computer aided despatch system, monitor progress, support and liaise with operational staff until completion of incident
• Complete required post incident administration including provision of information and reports to stations and other agencies
• Monitor alarm signals and respond in accordance with Communications Doctrine and Directives
• Provide mentoring and guidance on the job to new staff
• Contribute to improvement of operational and administrative systems and procedures
• Identify systems and technical faults and liaise with Specialist Operational Services Unit in relation to reporting, maintaining and updating communications technology
• Undertake general administrative and project duties such as maintaining resource information and conducting regular tests of systems and equipment

Role

To determine suitability, candidates will be assessed against Leadership Competencies for Queensland behavioural profiles linked to the key accountabilities for this role.

Leadership Competency Stream – Individual Contributor (leading self)

• Leads strategically
• Stimulates ideas and innovation
• Leads change in complex environments
• Makes insightful decisions

Vision

• Drives strategic direction and innovation
• Leads change in complex environments

Results

• Develops and mobilises talent
• Builds enduring relationships
• Inspires others
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Pursues continuous growth
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values:

• Respect
• Integrity
• Trust
• Courage
• Loyalty

More information

Please contact talent.acquisition@fire.qld.gov.au with any queries. You can also visit our website to learn about the Queensland Fire Department. Further information on the Fire Communications Recruitment process can be obtained here.

• Entry level

• Full-time

• Marketing and Sales
• Industries: Public Safety

Perth, Western Australia, Australia 2 weeks ago