Mental Health Independent Contractor System Administration Officer

3 weeks ago

Coffs Harbour, New South Wales, Australia Each Full time
Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description
  • Part-time max-term position until June 2026 with the potential to extend (funding dependent)
  • Based on the North Coast. Work from either Coffs Harbour, Port Macquarie or Byron Bay + Hybrid/flexible working options
  • $32.52ph + Super + Generous Salary Packaging benefits of up to $18,550

Your Impact Starts Here

Join Each as our Mental Health Independent Contractor System Administration Officer, where you'll play a vital behind-the-scenes role supporting our Choice of Mind and Healthy Minds services, part of the Healthy Hub Connect program. In this dynamic and detail-oriented role, you'll help ensure individuals across the community can access quality mental health care—when and where they need it most.

Working closely with the Mental Health Independent Contractors Team Lead and reporting to the General Manager, you'll support system administration, referral coordination, provider payments, and data integrity processes that underpin service excellence.

What You'll Be Doing
  • Systems & Processes: Assist in developing and improving operational systems, tools, and procedures—particularly around referrals, payments, and capacity monitoring.
  • Referral & Payment Management: Process referrals, manage episodes of care, and coordinate the fortnightly provider payment cycle.
  • Data Integrity: Maintain accurate, clean data in our systems (including rediCASE), supporting compliance and quality reporting.
  • Provider & Customer Support: Communicate with contracted Providers and Customers through newsletters, notifications, and inbox/phone line management.
  • Collaborative Support: Work across teams to ensure integrated care and consistent communication with Providers.
  • Continuous Improvement: Support the smooth running of the Choice of Mind and Healthy Minds services through feedback, process review, and proactive troubleshooting.

To view the full Position Description, please click here or visit the Each careers page and search for this position. For further information, please contact Shelley Rowe (General Manager - Therapeutic Alliance, Healthy Hub Connect) at shelley.rowe@each.com.au

What You'll Bring

You're a natural organiser and communicator with a strong sense of purpose. Your strengths lie in systems thinking, attention to detail, and working collaboratively to get things done.

Skills & Experience
  • Proficient in Microsoft Office and databases (rediCASE experience desirable)
  • Experience with referral systems, data entry and integrity, and administrative support
  • Strong organisational and prioritisation skills
  • Excellent communication and stakeholder engagement skills
  • Ability to work independently and as part of a team
  • Familiarity with social determinants of health and underserviced populations (a plus)

Qualifications
  • Certificate IV in Health Administration, Practice Management, Business Management or equivalent (tertiary qualifications desirable)
  • Valid Working with Children Check (or equivalent) and Police Check
  • Current driver's licence

Additional Information

Why Choose Each?
  • Belonging & Inclusion: We celebrate all backgrounds, abilities, and identities and ensure a culturally safe environment.
  • Supportive Team Culture: Be part of a purpose-driven team where people genuinely care.
  • Not-for-Profit Salary Packaging: Increase your take-home pay with up to $15,900 tax-free per year, plus $2,650 for meals & entertainment.
  • Career Progression: Access to over 200 programs across QLD, NSW, ACT, VIC, and TAS.
  • Wellbeing Support: Free, confidential counselling for you and your family.
  • Additional Leave Benefits: Four weeks of annual leave, leave loading, and options for purchased leave.

Ready to Make a Difference?

Apply today and become part of a team that's improving mental health care access in real, tangible ways.

Applications Close: Wednesday 20th of August (Please note: interviews may occur as applications are received.)

Next Steps in the Hiring Process

Thank you for your interest in joining Each To learn more about next steps, please check out our Hiring Process Guide.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

Didn't find the perfect role today? Stay connected by joining our Talent Community — be the first to hear about new opportunities at Each
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