
Service Delivery Officer
3 weeks ago
Service Delivery Officer / Debt Collection Officer (AM). This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.
We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of APS 3 roles.
Duties may include:
- assisting clients through various channels including phone, web chat, email, paper and online portals to help them meet their taxation, superannuation, and registration obligations
- understand individual client circumstances and provide tailored advice aligned with current legislation, policy and procedures
- engage in meaningful conversations to support and facilitate client's payment, lodgment and registration outcomes
- navigate challenging interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis.
Some roles will require working within a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.
Through active and strategic engagement, you will deliver tailored, contemporary and outcome focused solutions that shape client behaviour and encourage ongoing willing participation in the taxation and superannuation systems.
You will build and maintain positive client relationships while making informed decisions to resolve enquiries. You'll maintain the integrity of ATO records by accurately recording client information and applying relevant policy and procedures.
You will work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvements.
These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.
We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.
Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Government Administration
-
Service Delivery Officer
2 weeks ago
Sydney, New South Wales, Australia Australian Taxation Office Full timeOverviewService Delivery Officer / Debt Collection Officer— Australian Taxation Office (ATO). We are looking for passionate, client-focused individuals to join our Frontline Operations group in a variety ofAPS 3roles.ResponsibilitiesAssisting clients through various channels including phone, web chat, email, paper and online portals to help them meet their...
-
Service Delivery Officer
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Communities And Justice Full timeDivision: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 70061**Service Delivery Officer****Location - Parramatta, Sydney****Employment type - Ongoing full-time (1 vacancy)****Salary - ($106,025 pa - $117,363 pa), plus employer's contribution to superannuation and annual leave loading****Your role**We are looking for an outstanding...
-
Service Delivery Officer
2 weeks ago
Sydney, New South Wales, Australia Australian Taxation Office Full timeOverviewJoin to apply for the Service Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation Office.This vacancy is only open to Aboriginal and Torres Strait Islander applicants. To be eligible, candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. We...
-
Service Delivery Officer
2 weeks ago
Sydney, New South Wales, Australia Australian Taxation Office Full timeOverviewJoin to apply for the Service Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation Office.This vacancy is only open to Aboriginal and Torres Strait Islander applicants. To be eligible, candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. We...
-
Service Delivery Officer
3 weeks ago
Sydney, New South Wales, Australia Australian Taxation Office Full timeOverviewJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation Office. We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles.Responsibilitiesassisting clients through various channels including phone, web chat, email, paper and online...
-
Service Delivery Officer
3 weeks ago
Sydney, New South Wales, Australia Australian Taxation Office Full timeOverviewJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation Office. We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles.Responsibilitiesassisting clients through various channels including phone, web chat, email, paper and online...
-
Customer Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Delivery Centric Technologies Full time**Role: Azure Data Architect**Hello Folks,We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles**About Delivery...
-
Ict Service Delivery Officer
1 week ago
Sydney, New South Wales, Australia Green Point Christian College Full timeGREEN POINT CHRISTIAN COLLEGEA ministry of Green Point Baptist ChurchOur motto is "Equipped for Life"ICT SERVICE DELIVERY OFFICERPermanent Full Time or Part Time (by negotiation)A great opportunity is available for an enthusiastic, inquisitive ICT Service Delivery Officer to join our team and work with some of the latest technologies in the industry with a...
-
Service Delivery Officer
3 weeks ago
Sydney, New South Wales, Australia Australian Taxation Office Full timeOverviewService Delivery Officer / Debt Collection Officer (AM). This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates...
-
Delivery Officer
1 day ago
Sydney, New South Wales, Australia NSW Government Full time $80,000 - $120,000 per yearEmployment Type: Temporary full-time opportunity until August 2026Grade: DCS Clerk Grade 7/8Salary Range: 113,574 - $125,720 p.a. base salary dependent on experience, plus 12% superannuationLocation: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)The opportunityWe...