Claims Advisor

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people's lives.

We are seeking an individual to join our team as a Claims Advisor based out of our Riverina Veteran & Family Hub in Wagga Wagga. In this role, you will provide guidance and support to current and former Defence personnel and their families, navigating various claims, including pensions and benefits.

Your role will involve assisting them throughout the application process with relevant government departments, all with the ultimate goal of achieving the best possible outcomes.

Who are you:

• Compensation Advocate (or working towards)
• Understanding of defence-related illnesses and conditions
• Ability to establish and build meaningful relationships internally and externally
• Highly developed communication skills and the ability to prioritise, manage and problem solve procedures.

To Apply:

Please include both a resume and cover letter addressing how you meet the requirements of the role (no more than two pages).

Applications close Friday 22nd August 2025 – however, please note we will be actively progressing candidates through the recruitment process.

Benefits include:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year, allowing you to reduce your taxable income with tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards.
• Fitness Passport.
• Leave Loading - 17.5% pay top-up on paid leave.

Our commitment to diversity: We are proud to stand for our values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome applications from diverse communities, especially Veterans, current ADF personnel and their families, and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of gender, sexual orientation, ethnicity, or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or NDIS check, or both, to undertake the inherent requirements of the role. Clearances must be verified prior to employment.