Member Services Officer

4 days ago

Wodonga, Victoria, Australia Les Mills Asia Pacific Full time

Join the number 1 Genesis Health + Fitness Club in Australia.

  • Great career paths and development with an entrepreneurial organisation

  • Opportunity to make a real difference to our community

  • Free gym membership

Genesis Health + Fitness Wodongais looking for a sales gun.

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

About Genesis Fitness

With 24-hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations and growing Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling, we are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone

The Wodonga club has all the bells and whistles; Brand new weights and cardio equipment, group exercise studio, small group training, reformer pilates, saunas and the list goes on

This is a great career opportunity for someone wanting to get into the Genesis group of clubs and receive the support to be developed further into an outstanding leader.

The Role

Our Member Services Officers are the heart of our business providing important services such as reception, merchandising and sales to our members, casual users and potential new members in accordance with our established operational procedures.

The role involves prospecting, touring, closing and getting referrals for future sales. You will actively seek new business for the club, representing the facility and Genesis in a positive and professional manner.

The primary responsibility of our Member Services Officers is to deliver first-class services to our customers ensuring it's in line with our mission, vision and values. You will have the responsibility to achieve individual and team goals, and targets as agreed with the club manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to achieve their goals.

Key areas of responsibility include:

  • Have a passion for fitness

  • Provide excellent customer service, both in person and over the telephone

  • Use of Point of Sale (POS) systems

  • Promote the centres services and programs to customers and accept bookings and enrolments

  • Previous experience in a similar position

  • Excellent communication skills

Have or be willing to obtain

  • Current First Aid & CPR Certification

  • Working With Children Check (or equivalent) & National Police Check

Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you

Apply:

Submit your CV & cover letter via the 'Apply' button.

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