Product Recovery

3 weeks ago

North Lakes, Queensland, Australia IKEA Full time

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At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

• $27.35 base hourly pay rate

• Above award rates and penalty rates (including Sunday and Public Holidays)

• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

• 24/7 access to our Employee Assistance Program for health and wellbeing support

• 15% Co-worker discount

• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

• Co-worker uniform provided

• Free Co-worker parking

• Bonus programme (where eligible)

• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• These roles are Permanent Part-time, 40-50hrs/fortnight

• The internal job title for this role is Products Quality & Recovery Co-worker

• Applications close Monday 7th July 2025

• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

ABOUT THIS WORK AREA
As Product Recovery & Quality Co-worker your responsibilities will include, but are not limited to:

• Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.

• Present IKEA products in As-Is Shopfloor using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.

• Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.

• Assembling our products according to proper building and enclosed instructions to ensure complete functionality.

• Support the quality work in the store to constantly improve customers' quality perception of IKEA products.

• Always consider the sustainability impact when deciding when and how to recover products.

• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.

• Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.

As Product Recovery & Quality Co-worker you are or have:

• A 'Togetherness' mindset where you'll work closely with your team and other departments yet also be able to work independently.

• A passion for building furniture, our products, and our sustainability initiatives.

• Motivated, results-driven mindset that does not shy away from challenges.

• Experience with regular use of computers and IT systems.

• Strong customer focus, ensuring we keep the customer in mind no matter what we do.

• Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box.

• A safety mindset and being comfortable with physical work and manual handling including repetitive lifting.

We need people like you
At IKEA, work is so much more than a job. Come join us

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typePart-time
Job function
  • Job functionQuality Assurance
  • IndustriesRetail

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