Senior Solution Architect

4 weeks ago

Canberra, ACT, Australia Reason Group Full time

Reason Group is seeking strategic and experienced Senior Solution Architects (Permanent role) with hands-on expertise in ServiceNow to join our growing team. This role is ideal for someone ready to shape modern, scalable platforms that deliver impact across government and complex public sector environments.

As a Senior ServiceNow Solution Architect, you will collaborate with Reason Group's delivery teams and clients to design and implement innovative, future-ready solutions across transformation programs. Your role will be crucial in ensuring our platforms are well-integrated, secure, and aligned with client needs, while supporting pre-sales, stakeholder engagement, and technical leadership.

Key ResponsibilitiesSolution Architecture & Design:
  • Architect scalable ServiceNow solutions across CSM, PSDS, HRSD, and custom applications.
  • Lead the migration of legacy systems (e.g., Temenos Journey Manager) to ServiceNow, utilizing OOTB forms and case management.
  • Define integration strategies with enterprise platforms including Azure, Microsoft 365, and external APIs.
  • Drive and enforce design principles across the delivery team.
Stakeholder Engagement:
  • Collaborate with business units, delivery teams, and security architects to ensure alignment with enterprise architecture and cyber standards.
  • Translate business requirements into technical specifications and solution blueprints.
Implementation & Governance:
  • Guide configuration, development, and deployment of ServiceNow modules using Agile and DevOps practices.
  • Maintain architectural documentation, including current and future state diagrams.
  • Support platform upgrades, release planning, and roadmap development.
  • Develop re-usable artefacts and best practices for ServiceNow implementation.
Innovation & Enablement:
  • Evaluate new ServiceNow features (e.g., Now Assist, AIOps, HealthScan) and recommend adoption strategies.
  • Oversee technical qualification and provide solution designs in presales activities.
  • Guide the development of technical proposals and presentations.
  • Represent the company as a ServiceNow expert in industry and partner meetings.
What makes you a great fit?
  • 8+ years of experience in enterprise IT architecture, with 4+ years in ServiceNow solution design and implementation.
  • Expertise in PSDS, CSM, ITSM, ITOM, CMDB, CSDM, and Service Mapping.
  • Experience with ServiceNow integrations, API design, and data migration strategies.
  • Strong understanding of security, identity management, and compliance frameworks (e.g., PSPF, ISM).
  • Familiarity with public sector digital transformation and case management workflows.
Why join us?

Reason Group values career advancement, unique skills, collaboration, and a can-do attitude to deliver value daily. Benefits include:

  • Opportunities to work on meaningful projects with great people.
  • A people-first culture emphasizing well-being, fun, and happiness.
  • Being part of a growing Australian technology business.
  • An innovative workplace encouraging ownership, creativity, and impact.
  • An inclusive environment celebrating diversity and belonging.
  • Professional development and mentorship opportunities.
  • Competitive rewards based on performance.
About Reason Group

Reason Group is an Australian business specializing in digital government solutions, committed to making government easier for service providers and recipients. We offer end-to-end capabilities, strategic advisory, and digital delivery services to support government reforms and social outcomes.

#J-18808-Ljbffr

  • Senior Solution Architect

    2 weeks ago

    Canberra, ACT, Australia Exclaim IT Full time

    Exclaim IT Canberra, Australian Capital Territory, Australia Senior Solution Architect Exclaim IT Canberra, Australian Capital Territory, Australia1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Exclaim ITAn exciting opportunity has arisen for a Senior Solution...

  • Senior Solutions Architect

    2 weeks ago

    Canberra, ACT, Australia Amazon Web Services Full time

    Senior Solutions Architect - Public Sector Join to apply for the Senior Solutions Architect - Public Sector role at Amazon Web Services (AWS)Senior Solutions Architect - Public Sector1 week ago Be among the first 25 applicants Join to apply for the Senior Solutions Architect - Public Sector role at Amazon Web Services (AWS)Description AWS Sales, Marketing,...

  • Senior Solution Architect

    4 weeks ago

    Canberra, ACT, Australia Reason Group Full time

    Reason Group Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Senior Solution Architect (ServiceNow) role at Reason GroupReason Group Canberra, Australian Capital Territory, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Senior Solution Architect (ServiceNow) role at Reason...

  • Senior Solution Architect

    4 weeks ago

    Canberra, ACT, Australia Reason Group Full time

    Reason Group Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Senior Solution Architect (ServiceNow) role at Reason GroupReason Group Canberra, Australian Capital Territory, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Senior Solution Architect (ServiceNow) role at Reason...

  • Senior Solution Architect

    2 weeks ago

    Canberra, ACT, Australia Exclaim IT Full time

    Exclaim IT Canberra, Australian Capital Territory, AustraliaSenior Solution ArchitectExclaim IT Canberra, Australian Capital Territory, Australia1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Exclaim ITAn exciting opportunity has arisen for a Senior Solution Architect...

  • Senior Solution Architect

    4 weeks ago

    Canberra, ACT, Australia Reason Group Full time

    Reason Group is seeking strategic and experienced Senior Solution Architects (Permanent role) with hands-on expertise in ServiceNow to join our growing team. This role is ideal for someone ready to shape modern, scalable platforms that deliver impact across government and complex public sector environments.As a Senior ServiceNow Solution Architect, you will...

  • IT Solutions Architect

    4 weeks ago

    Canberra, ACT, Australia QinetiQ Target Systems - United Kingdom Full time

    Join to apply for the IT Solutions Architect (BSF) role at QinetiQ Target Systems - United Kingdom1 week ago Be among the first 25 applicantsJoin to apply for the IT Solutions Architect (BSF) role at QinetiQ Target Systems - United KingdomQinetiQ is a global technology and engineering company that exists to protect lives and secure the future. With more than...

  • IT Solutions Architect

    4 weeks ago

    Canberra, ACT, Australia QinetiQ Target Systems - United Kingdom Full time

    Join to apply for the IT Solutions Architect (BSF) role at QinetiQ Target Systems - United Kingdom1 week ago Be among the first 25 applicantsJoin to apply for the IT Solutions Architect (BSF) role at QinetiQ Target Systems - United KingdomQinetiQ is a global technology and engineering company that exists to protect lives and secure the future. With more than...

  • Senior Solutions Architect

    2 weeks ago

    Canberra, ACT, Australia Amazon Full time US$150,000 - US$200,000 per year

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The Solutions Architect team at AWS is responsible for helping customers successfully implement cloud technologies. Partnering with...

  • Senior Specialist Solution Architect

    3 days ago

    Canberra, ACT, Australia Red Hat Full time

    Senior Specialist Solution Architect (Ansible)Red Hat Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Senior Specialist Solution Architect (Ansible) role at Red HatSenior Specialist Solution Architect (Ansible)Red Hat Canberra, Australian Capital Territory, Australia3 days ago Be among the first 25...