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Service Delivery Manager

1 month ago

Melbourne, Victoria, Australia REA Group Full time

  • Join our collaborative Mortgage Choice team to reimagine how we leverage data and technology

  • Solve complex problems that have far reaching benefits to our brokers & customers

  • Permanent role based in Melbourne

We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Service Delivery Manager, Financial Services will join the FS Product & Technology Team located in our Financial Services business, serving the Mortgage Choice brand.

Our purpose is to offer home finance and other financial services to those using realestate.com.au for their property search. Given the opportunity of the size of that audience, the FS vision is to integrate a consumer's property search with finance through a world-class digital seamless process. This will be achieved by building innovative consumer search and property finance application experiences that integrate the mortgage distribution channels of digital, phone, and face to face.

What the role is all about

You will be joining a distributed team and solve complex problems that have far reaching benefits to our brokers & customers.

As a Service Delivery Manager you will be responsible for the following within Financial Services:

  • Service Delivery & Management

  • Incident / problem management

  • Risk management

  • Vendor management

  • SLAs/SLOs, defining metrics

  • Leading Operational Excellence initiatives

  • Leading our audit response (SOX, Internal & Lender)

  • Systems Health / Custodianship

  • DR resilience, readiness & testing

Additionally, you will partner with SMEs across the enterprise to ensure FS leverages REA Group assets & capability where possible & appropriate.

Who we're looking for

Our ideal candidate will have experience and capabilities in the following areas, whilst demonstrating both a desire and commitment to learning from others.

  • Service Delivery & Management (ITIL or similar).

  • Technology & software engineering principles and best practices.

  • Technology risk management principles and best practices.

  • Vendor management, audit response & Disaster Recovery principles & best practice.

  • Familiarity with agile methodologies and tools.

  • Ability to ensure the operational stability and optimal performance of infrastructure and platform systems.

  • Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

  • Ability to work collaboratively and autonomously in a fast-paced environment.

  • 8+ years of experience working within or adjacent to platform and software engineering environments.

  • Demonstrated growth mindset, work productively in a fast-paced & agile environment.

  • Experience in Financial Services, Home Lending, Broking environment is a bonus.

The REA experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits include:

  • A hybrid and flexible approach to working.

  • Flexible leave options including, birthday leave and purchase additional leave.

  • Flexible parental leave offering for primary and secondary carers.

  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.

  • Hackdays so you can bring your big ideas to life.

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood

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