Customer Experience Coordinator- Full Time

4 weeks ago

Maitland, New South Wales, Australia Southern HVAC Corporation Full time

About Us:

With the Customer Experience Coordinator (CEC), we are committed to delivering exceptional customer experiences. We are seeking passionate, career-minded individuals to join our new state-of-the-art Customer Experience Center. As a Customer Experience Coordinator, you will be an integral part of a team that strives to make a positive impact on both our clients and coworkers by providing outstanding service and support.

Role Overview:

The Customer Experience Coordinator (CEC) is responsible for handling customer inquiries through multiple communication channels, including phone, email, chat, and social media. This position requires an empathetic, solution-oriented individual who can efficiently manage customer concerns, accurately log information, and provide timely resolutions. By maintaining high service standards, you will enhance customer satisfaction and contribute to the company's growth. Our primary focus is on home services, including HVAC, plumbing, and electrical.

Key Responsibilities:

  • Deliver prompt, courteous, and professional customer support via phone, email, chat, and social media.
  • Accurately document customer interactions and maintain up-to-date records in the service database.
  • Assess customer needs, troubleshoot concerns, and provide effective solutions in a timely manner.
  • Communicate service details, appointment updates, and membership benefits to customers.
  • Manage multiple systems and screens efficiently to access, update, and transfer customer information.
  • Proactively reach out to customers for scheduling, service follow-ups, membership renewals, and promotions.
  • Ensure a high standard of quality control through QA processes and adherence to company policies.
  • Maintain professionalism, accuracy, and empathy in all customer interactions.

Requirements

Qualifications:

  • Exceptional communication and interpersonal skills with a customer-first mindset.
  • Proven experience in customer service, preferably in a fast-paced environment.
  • ServiceTitan experience is a plus but not required.
  • Strong computer skills with the ability to navigate multiple systems efficiently.
  • Ability to multitask, problem-solve, and work well under pressure.
  • Reliable, punctual, and highly dependable.
  • Previous QA experience is preferred to support quality control efforts.

Why Join Us?

  • Excellent growth potential within the company.
  • Competitive salary and benefits package for full-time employees.
  • Work in a dynamic, fast-paced environment with a supportive team.
  • Opportunity to make a real difference in customer satisfaction and experience.

If you're ready to be part of a team that values customer experience and offers great career potential, apply today

We offer an amazing benefits package for our full-time employees

For more information visit our careers page:

https://www.southernhomeservices.com/careers/benefits/

SHS is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.

#J-18808-Ljbffr

  • Customer Experience Coordinator

    2 weeks ago

    Maitland, New South Wales, Australia Southern HVAC Corporation Full time

    Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.Are you ready to be Part of Something BIGGERSouthern Home Services Company is looking for a dynamic-...

  • Customer Experience Coordinator

    2 weeks ago

    Maitland, New South Wales, Australia Southern HVAC Corporation Full time

    Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.Are you ready to be Part of Something BIGGERSouthern Home Services Company is looking for a dynamic-...

  • Experience Coordinator

    2 weeks ago

    Maitland, New South Wales, Australia beBee Careers Full time

    Customer Experience Coordinator RoleSouthern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.We are committed to delivering exceptional customer experiences....

  • Store Supervisor Full Time

    3 weeks ago

    Maitland, New South Wales, Australia Zeus Street Greek Full time

    Full Time / Part Time / Casual - East MaitlandZSG provides full training and support to achieve 'The Zeus Way' in all aspects of their daily role.If your passion for food and lightning bolt energy resonates with this role, we'd love to meet youZSG Supervisor's ResponsibilitiesSupervise the opening & closing shift operations of the store - a range of variable...

  • Kitchen Manager Full Time

    2 weeks ago

    Maitland, New South Wales, Australia Zeus Street Greek Full time

    Please complete to Apply for Kitchen Manager [ Full Time / Part Time - East Maitland / Green Hills ]It's OK to SMS me about this ApplicationAlternative Number [Optional]:Address:Please either Attach, Link To or Copy & Paste your ResumeAllowed File Types: doc, docx, htm, html, mdi, pub, pdf, wps, txt Max Size 2.0MbWork Hours Availability:Please help us...

  • Customer Experience Specialist

    2 weeks ago

    Maitland, New South Wales, Australia beBee Careers Full time

    We are looking for a Customer Experience Specialist to join our team. In this role, you will play a key part in delivering exceptional customer experiences across our luxury and cutting-edge eyewear brands.As a Customer Experience Specialist, your main responsibilities will include meeting and greeting customers, processing specialized orders, driving sales...

  • Administration Officer

    5 days ago

    Maitland, New South Wales, Australia NSW Department of Customer Service Full time

    Administrative OfficerSNSW Clerk Grade 5/6$88,123 - $100,708 plus superannuationTemporary Full-Time until January 2026 (parental leave backfill)Maitland Contact Centre - In office presence required 4 days a weekAbout the teamThe Service Delivery Administration Team, within the Service Delivery Executive Office, is a newly established team to support our...

  • Administration Officer

    5 days ago

    Maitland, New South Wales, Australia NSW Department of Customer Service Full time

    Administrative OfficerSNSW Clerk Grade 5/6$88,123 - $100,708 plus superannuationTemporary Full-Time until January 2026 (parental leave backfill)Maitland Contact Centre - In office presence required 4 days a weekAbout the teamThe Service Delivery Administration Team, within the Service Delivery Executive Office, is a newly established team to support our...

  • General Practitioner-Full time/Part Time

    2 weeks ago

    Maitland, New South Wales, Australia Primary Health Network Full time

    General Practitioner (GP) – Join a Thriving Family PracticeWoodberry Family Practice is excited to welcome a passionate and dedicated General Practitioner (GP) to our growing team. Located just 30 minutes from Newcastle CBD, our practice offers a supportive and dynamic environment with a committed team of administrative and nursing professionals.We...

  • Full Time Store Manager

    3 weeks ago

    Maitland, New South Wales, Australia Prouds Jewellers Full time

    Prouds The Jewellers Maitland, SH 3 HUNTER MALL, Maitland, New South Wales, Australia Req #16446Friday, 7 March 2025Enjoy a family-like company cultureCommission and bonus schemes to reward and recognise your achievementsGenerous staff discounts across our wide range of beautiful productsWe are renowned, high-quality and timelessAre you a motivated sales...