Sales Advisor, Canberra

3 weeks ago

Canberra, ACT, Australia Tesla Full time

Tesla Canberra, Australian Capital Territory, Australia

Overview

Join to apply for the Sales Advisor, Canberra role at Tesla. Tesla Advisors consistently deliver an educational, immersive, and exciting experience to all current and future customers and serve as brand ambassadors, supporting Tesla's mission to accelerate the world's transition to sustainable energy. As a Tesla Advisor, you will support customers from the moment they walk into our showroom through to the delivery day experience, helping deliver an innovative buying and delivery experience.

To succeed at Tesla, you must be energetic, highly organized, and hardworking. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success.

What You'll Do
  • Engage walk-in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcome
  • Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla's product offering and answer their questions
  • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting test drives for individuals who exhibit purchase intent or potential
  • Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI's
  • Proficient in sales and delivery operations, able to execute and consistently deliver a strong client experience with little to no guidance
  • Effectively present, sell, and support the delivery and installation of the entire Tesla ecosystem
  • Provide the highest level of customer service throughout the full sales and delivery cycle and installation process, as well as continued support throughout ownership
  • Be the primary contact point for all customer interactions throughout their purchase experience
  • Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
  • Ensure vehicles are ready in preparation for the customer's delivery appointment
  • Educate new owners by conducting a comprehensive vehicle orientation tailored to the individual customer's needs and comfort level
  • Execute customer trade-ins and documents on delivery day
  • Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required
  • Perform additional responsibilities as assigned to meet business needs
What You'll Bring
  • Client service experience required
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Strong communication skills and attention to detail
  • Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
  • Ability to work evening hours, weekends and holidays in a retail environment
  • Valid driver's license in the country you are applying, 2-year minimum driving record required with a clean driving history
  • Ability to obtain appropriate state licensing, where applicable
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Motor Vehicle Manufacturing
  • Renewable Energy Semiconductor Manufacturing
  • Utilities
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