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Client Services Manager

4 weeks ago

Bendigo, Victoria, Australia Carer's Network Full time

Client Services Manager

Carers Network

View all jobs

Bendigo, Melbourne VIC

Aged & Disability Support (Community Services & Development)

Full time

Who are we?

At Carer's Network, we envision a future where all our clients feel empowered to live the life they want. Carer's Network enable our clients to do so by tailoring our home support services to each client's unique needs and requirements. Our client base has been rapidly growing, and we are currently expanding our team of dedicated, passionate Client Service Managers, who share the same core values as us and have a passion for helping people and want to strive in the healthcare field.

About the Role

As a Client Service Manager for our Home Care Package program, your focus will be providing outstanding person-centered care support to our clients, by building meaningful and genuine relationships with them and their families. You will ensure that they are receiving the care and support to empower them, so they can lead a life the way they choose.

Your main responsibilities will include the following:

  • To manage a caseload of consumers in our Home Care Package program. The role will consist of end-to-end management of our Home Care Package clients.
  • Responding to inbound calls from potential new customers about the services we provide and conducting assessments and reviews when there is a new client intake.
  • You will guide our new clients through every step of the way during their onboarding process and provide ongoing support.
  • Ensuring that all our clients' care management, is proactively managed and their needs implemented and communicated, in line with the My Aged Care guidelines.
  • Ensuring that all coordinating services and compliance are within business guidelines and meet quality standards.
  • Ensuring exceptional high standards of report writing/case notes are all up to date and any concerns regarding your client are proactively managed.

About you

  • Must have strong understanding of My Aged Care
  • Highly motivated with strong organisational, interpersonal and problem-solving skills with a strong attention to detail
  • Excellent communication skills – both written and verbal (essential)
  • Have a compassionate approach to care and improving the quality of others' lives.

Experience/Qualifications

  • At least two years' industry and case management experience within the health care or home care sector (essential)
  • Degree or Diploma in Community Services is not essential but would be highly regarded.
  • Current Australian Driver License (essential)

Salary

  • $75,000 - $85,000 per annum + a company vehicle and superannuation

Why join us?

  • Exciting opportunity to join a small, high growth business.
  • A challenging yet purposeful career in the Aged Care and Disability sector, by impacting and making changes to the lives of our vulnerable clients.
  • A positive and supportive work environment, where your hard work never goes under appreciated.
  • Company Car provided with all-inclusive costs.

Please note; as we are a registered NDIS care provider. Carers Network require all workers to undergo an NDIS Worker Screening Check.

Apply today or enquire atrecruitment@carersnetwork.com.au

Please note : No visa sponsorship available

Employer questions

Your application will include the following questions:

  • Do you have customer service experience?
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a client services manager?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have a current Australian driver's licence?
  • Which of the following statements best describes your Covid-19 vaccination status?

Link:

https://www.seek.com.au/job/78709885?ref=hirer-jobs-list

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