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Receptionist

1 month ago


Coffs Harbour, New South Wales, Australia Fresh Hope Communities Full time
Receptionist - Aged Care Facility

The Receptionist plays a key role as the first point of contact at our aged care facility, providing customer service and administrative support to residents, visitors, and staff.

Position Details:

  • Permanent Full-time position
  • On-site work Monday to Friday, from 9 am to 5 pm

Your Contributions:

  • Perform reception duties including answering phones, basic data entry, and referring queries appropriately
  • Meet and greet clients and visitors, delivering exceptional customer service
  • Assist Resident Manager in administrative processes
  • Maintain record keeping systems and software
  • Support administrative functions for meetings and events, including catering
  • Handle enquiries with confidentiality and sensitivity
  • Perform other duties as directed

Qualifications:

  • Qualifications in Business Administration or demonstrated competency in core requirements
  • Reception and/or administrative support experience
  • High attention to detail and accuracy
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to identify customer needs and evaluate satisfaction
  • Effective time management and prioritization skills
  • Strong communication skills, both oral and written, with diverse audiences
  • Willingness to obtain a National Criminal History Check relevant for Aged Care

About Us:

Fresh Hope Communities creates spaces that foster belonging and a sense of home. With nearly 90 years of experience, we provide quality support across retirement, residential, and respite settings, as well as educational and outdoor programs for schools and communities. We employ over 900 staff serving residents and clients across NSW. Visit our website at https://www.freshhope.org.au.

Application Process:

We encourage you to submit your cover letter and resume via the "Apply" link. We will contact suitable candidates promptly—don't wait until the closing date to apply

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