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Guest Service Agent
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Be part of our fun, supportive team in a casual role with flexible shifts and hours. We offer a competitive salary, excellent work conditions, and employee discounts.
About The RoleOur Guest Service Agents are responsible for:
- Delivering exceptional guest experiences at every part of the journey including reservations, arrivals, departures, and throughout their stay.
- Being an ambassador for the hotel, positively representing and promoting our boutique brand.
- Ensuring a smooth check-in and check-out process for our guests using the Hotel's PMS system.
- Answering and processing reservation inquiries, making recommendations, and upselling rooms according to availability.
- Coordinating with other departments.
- Answering and dispatching both incoming external and internal calls.
- Maintaining sufficient knowledge of all room rates and available packages.
- Following up on all guest requests and complaints.
- Being a key part of the guest experience, interacting wherever and whenever possible.
We are looking for someone who has:
- A desire to genuinely help people.
- Front Office/reservation experience preferred but not essential; we value attitude above experience.
- The drive to deliver exceptional guest service and derive satisfaction from helping, problem-solving, and being accountable for your workload.
- An eye for detail and exceptional social skills.
- The ability to work under pressure in a fast-paced environment, taking initiative and working collaboratively.
- Flexibility to work mornings, evenings, overnights, weekends, and public holidays.
- A positive mindset and a can-do attitude.
The Constance Hotel: Located in the heart of Fortitude Valley, Brisbane's only street art hotel, The Constance offers a playful contrast of sleek city location and edgy design. It features 65 boutique rooms, flexible meeting spaces, a gym, and a rooftop bar.
www.theconstancehotelfortitudevalley.com.au
Why Work for Lancemore Hotels?Since 1986, Lancemore Hotels has been a pioneer in boutique hotels and conference facilities. We are a leading Australian lifestyle brand known for curated places, understated luxury, and a welcoming signature touch.
- We focus on continuous growth and improvement.
- Join a high-performing workplace that values developing talent and empowering employees to drive results.
Note: Only applicants with valid working rights in Australia will be considered.
If you are passionate, talented, and performance-driven, and want to build your career within an established boutique hotel brand and supportive team, then...
Click the 'Apply Now' button or follow us on LinkedIn.
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