Customer Service Specialist

3 weeks ago


Melbourne, Victoria, Australia Energy Bay Full time
Customer Service Specialist - Embedded Networks

Join to apply for the Customer Service Specialist - Embedded Networks role at Energy Bay.

Energy Bay is expanding in the renewable energy sector, focusing on decarbonising industry. Established in 2016, it provides distributed renewable energy solutions, backed by major impact investors.

This full-time role in the Customer Service team involves providing excellent support to embedded networks clients, ensuring customer satisfaction. Key responsibilities include:

  1. Providing prompt, accurate assistance to customers
  2. Handling inquiries related to billing, service, and account status
  3. Resolving technical issues and complaints efficiently
  4. Managing billing and payments accurately
  5. Scheduling and informing about installations, outages, and upgrades
  6. Updating CRM and tracking systems
  7. Escalating complaints as needed
  8. Negotiating payment plans

Ideal candidates will have:

  • At least 2 years in customer service or technical support, preferably in embedded networks or utilities
  • Experience with embedded networks, secondary utilities, or related fields
  • Knowledge of energy retail, embedded networks, hot water, and distributed energy resources like solar and EV charging
  • Excellent communication and problem-solving skills
  • Proficiency with CRM, billing systems, and MS Office

Benefits include:

  • Responsibility and recognition for initiative
  • Growth and development opportunities
  • Training and mentorship
  • A modern office near Burnley train station
  • A supportive work culture

Join us in supporting renewable energy and making a positive impact. We are an equal opportunity employer.

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