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Retail Store Manager

1 month ago


Ryde, Australia The Works Stores Ltd Full time

Retail Store Manager

At The Works, we're not just selling products – we're inspiring reading, learning, creativity and play.

This is a role that requires energy, enthusiasm and commercial acumen. You'll be the captain of the shop floor, leading your team to deliver exceptional customer experiences and drive sales growth.

Your mission will be to delight and inspire every customer by leading a team that offers an exceptional retail experience. You'll create a store environment that's fun, friendly, accessible and inclusive, recruiting team members who embody our values and behaviours.

You'll work closely with fellow Retail Store Managers, Area and Regional teams to share best practices and encourage continuous growth across the teams. Your focus will be on driving retail commerciality, striving for fantastic sales and high performance across all KPIs.

You'll also be responsible for creating unforgettable moments for our customers, showcasing brilliant product knowledge and a touch of magic. This includes:

  • Delighting and inspiring every customer by leading a team that offers an exceptional retail experience.
  • Creating a store experience that's fun, friendly, accessible and inclusive.
  • Collaborating with fellow Retail Store Managers, Area and Regional teams to share best practices and encourage continuous growth across the teams.
  • Driving retail commerciality like a boss, striving for fantastic sales and high performance across all KPIs.
  • Maintaining excellent standards and impeccable merchandising, from cleanliness to pricing.
  • Being a master of promotional change, transforming our space to align with seasonal trends.
  • Being a merchandising master, placing products in both planogrammed and non-planogrammed spaces.

To succeed in this role, you'll need to be a genuine and authentic leader with wonderful people skills. You'll create an environment that's more inclusive than just co-workers – it's a team.

You'll inspire and motivate your team in line with our employer brand, values, behaviours and purpose. You'll lead your team to reach their potential and steer your store to break records and get in the spotlight.

We offer a range of benefits, including:

  • 25% Colleague Discount - Plus, exclusive Double Discount days
  • MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
  • Holiday – 33 days, including bank holidays
  • Wagestream - Claim early access to 50% of your wages as you earn them
  • Can-Do Academy - Grow your skills and career with instant access to further training and development.
  • Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works
  • 24/7 support for you and your family - Through our partnership with the Retail Trust.
  • Healthcare Cash Plan – To support your everyday healthcare costs.

We're proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups. We're open to discussions around working hours and flexible working, and if you need reasonable adjustments for an interview, let us know in your application and we'll be happy to help.