Operations Team Member

4 days ago

Marion, Australia The Good Guys Full time
Overview

The Good Guys is a retailer offering home appliances and consumer electronics. We have a long-standing history of helping families live better for less and delivering exceptional service and advice. We support our 100+ store network, online presence, and commercial division, and we offer a range of career opportunities within the JB Hi-Fi Group.

Job Description

Position: Operations Team Member

Reporting to the Operations Manager, the Operations Team Member is an integral member of our customer-facing team and will deliver store operations activities in support of a sales-focused culture and profitable sales growth.

Key Responsibilities
  • Deliver effective store administration in line with standard procedures, including:
  • Cash handling and banking integrity
  • Tendering transactions
  • Systems access and data integrity
  • Store web sales and extended warranty claims
  • Telephone management and enquiries
  • Marketing and promotional activity
  • Contribute to financial performance through effective inventory management and management of controllable expenses
  • Manage all sales channel fulfillment in line with procedures
  • Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
  • Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
  • Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities
Qualifications

Key Competencies for Success in This Role

  • Customer Focus - Does everything through the eyes of the customer.
  • Drives Results - Consistently achieves results, even under tough circumstances.
  • Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply

EEO and diversity information is available upon request in accordance with local requirements.


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