MECCA Bourke Street- Concierge

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MECCA Bourke Street- ConciergeApply time type Full time posted on Posted 4 Days Ago job requisition id R013433

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best.

Now, after almost 27 years in the making, we have opened one of the biggest beauty destinations in the world. At 4000sqm, our new Bourke St Flagship is not only the largest of our 100+ stores but set to become a landmark destination for the city, and a total beauty wonderland for all who visit. Bourke St is brimming with over 200 brands, 80 exciting new experiences and beauty services, as well as unique product curations and never-seen-before MECCA destinations. From clinical skin services to a Beauty Atelier, the biggest MECCA Perfumeria, an auditorium for MECCAVersity, an Apothecary, and an entire mezzanine dedicated to gifting, this is MECCA's vision for the future of beauty brought to life.

Step into the heart of our MECCA Bourke Street as a Concierge , where you'll d rive customer loyalty and community engagement by creating exceptional in-store experiences.The Concierge team is responsible for welcoming our customers into to store , creating connections, and champion ing excellence across all aspects of customer experience.

Day-to-day responsibilities:

As a Concierge , you will work on full -time and part-time basis.

• Deliver exceptional customer experiences, create authentic connections, handle complex queries, and manage multiple appointments in a fast-paced environment.

• Seamlessly connect customers to the wider team across all touchpoints and build relationships with internal and external stakeholders.

• Drive customer engagement and loyalty and contribute to store performance by understanding and supporting key KPIs.

• Stay updated on local events and trends to enhance the customer journey.

What you'll bring to the role:

• Demonstrated experience in delivering exceptional customer service and managing multiple appointments in a high-paced retail or hospitality environment

• Proven ability to build and maintain strong relationships with customers and stakeholders, effectively communicating across various touchpoints

• Experience handling complex interactions and maintaining composure under pressure, with proficiency in using digital platforms for service bookings and transactions

Life as a Concierge at MECCA:

• World-class education; continuous upskilling with MECCAversity, in store trainingWork with the latest products from the world's top brands

• Work-life balance; permanent opportunities with regular schedules

• Up to 40% discount to spoil yourselves and your immediate family, as well as a generous product allowance,subject to company policy

• Parental leave package , including ongoing superannuation payments while on parental leave

More than skin deep:

• At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT , we're transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers

• We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.

Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html

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Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world's best line-up of beauty and skin-care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day.

Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores , our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.

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