Vet Expert

4 weeks ago

Melbourne, Victoria, Australia Lyka Full time
Overview

Vet Expert (Customer Care) is a role focused on supporting veterinary health escalations, maintaining knowledge across product, nutrition, and health topics, and collaborating with cross-functional teams to advance pet wellbeing. The position is available as full-time or part-time.

Responsibilities
  • Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
  • Maintain Customer Care knowledge base around product, nutrition and health topics
  • Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
  • Collaborate cross-functionally with other departments on health and nutrition topics
  • Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company\'s mission
Requirements
  • Doctor of Veterinary Medicine (DVM) degree or equivalent
  • 2+ years of veterinary experience
  • Exceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customers
  • Well-versed verbal and written communication skills with strong English and grammar
  • Proficient in using a computer, touch typing and able to learn new tools / systems
  • Organised with high attention to detail
  • Willingness to learn new topics, such as dog nutrition and wellness
  • Resilient, high sense of ownership and comfortable with a fast paced environment
  • Must love pets
Benefits
  • Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product
  • Growth and Development - Lyka offers an annual L&D budget for personal development
  • Work for a sustainability focused company - carbon-negative and plastic-negative pet company
  • Be part of a diverse top talent team
  • Up to 18 weeks of paid parental leave top-up
  • Wellbeing assistance and tools for mental and physical wellbeing
  • Hybrid working - 3 days per week in office with pet-friendly offices in Sydney and Melbourne
  • Pupper parent support for caring for pets, flexible arrangements, discounts, and training & care allowance

Note: We are committed to building inclusive and diverse teams. Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity and encourage people of all backgrounds to apply. If you have support or access requirements, please advise at the time of application.

Seniority level
  • Associate
Employment type
  • Part-time
Job function
  • Customer Service
Industries
  • Technology, Information and Internet

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