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Client Solutions Specialists

4 weeks ago


Wollongong, New South Wales, Australia SS&C Full time
Job Title: Client Solutions Specialist

About Us:
SS&C Technologies is a leading financial services and healthcare technology company based on revenue, with 27,000+ employees in 35 countries. We provide expertise, scale, and technology to 20,000 financial services and healthcare organizations.

Why You'll Love Working Here:
- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Flexible Time Off
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more

What You'll Get To Do:
We're looking for passionate, client-focused individuals to join our team as Client Solutions Specialists. In this key contact centre role, you'll be the first point of contact for our clients and financial advisers, delivering outstanding service via phone, email, and web chat. You'll assist with enquiries related to superannuation, insurance, investments, and pensions, helping our clients navigate their financial journey with confidence and care.

- Handle inbound calls and emails from clients and financial advisers
- Provide accurate information and support across superannuation, insurance, investments, and pensions
- Address enquiries and resolve issues in an efficient and professional manner
- Maintain accurate and up-to-date records of all client interactions
- Collaborate with a diverse team to meet and exceed performance targets
- Uphold the company's values and ensure high service standards in every interaction

What You'll Bring:
- Excellent verbal and written communication skills
- Strong interpersonal skills and a genuine passion for helping others
- Positive attitude with a commitment to delivering exceptional service
- Willingness to learn and adapt to new information, systems, and processes
- Availability to work a rotating roster between 8 am and 8 pm, Monday to Friday
- Comfortable working in a hybrid model (minimum 2 days in the office per week, with flexibility to do more)
- Office locations - Docklands (VIC), Parramatta (NSW), Wollongong (NSW), Brisbane (QLD) and Hobart (TAS)
- No prior financial services experience required — comprehensive training provided
- A background or interest in superannuation, insurance, investments, and pensions.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's essential to us that we strive to have a workforce that is diverse in the widest sense.