Principal Technical Consultant

3 weeks ago

Canberra, ACT, Australia Tektalent Full time
Overview

Tektalent Canberra, Australian Capital Territory, Australia

Position

Principal Technical Consultant

Client: leading IT solutions provider focused on technical customer service and advisory. This role is a senior, strategic advisory position with executive stakeholder management and alignment of IT investments to core business objectives.

Responsibilities
  • Relationship Management: Build strong, meaningful relationships with key stakeholders; become the customer's trusted advisor and advocate within the business.
  • Customer Success: Facilitate outcomes for technology needs or challenges, project or service delivery issues, and billing queries by coordinating resources within the business.
  • Technical Ownership: Understand client technical infrastructure, hardware, maintenance and licensing lifecycles; recommend improvements and direct technical staff as needed to address risk and problems.
  • Understand the client's technical environment and seek to improve technical foundations and address risks and cybersecurity through projects and transformation.
  • Understand client goals and plans for the future; oversee projects; provide complex technical advice for quotes.
  • Understand client technology environments (cloud, on-prem, cybersecurity, hardware lifecycles).
Qualifications & Experience
  • Minimum 5+ years in a senior technical role with experience in consulting from a Technical Advisory and Account Management perspective; not hands-on architecture, but technically savvy to liaise with technical resources and interface with clients.
  • Experience in roles such as virtual CTO, technical consultant, Senior system engineer, level 3 technical roles, technical lead, technical manager, and presales.
  • Strong background in technical consulting for clients with Microsoft, Windows, and cloud environments.
  • Experience in MSPs or IT consultancies is highly desirable.
  • In-depth knowledge of operating systems, virtualization, cloud computing, networking, storage, and security.
  • Ability to design solutions that meet client needs and articulate core business technology concepts in a C-Level setting.
  • Ability to drive small projects and non-standard service requests; skilled in creating strategic account/technology plans that align objectives with technology initiatives.
  • Strong ability to build and maintain key customer relationships over time.
  • Australian Citizenship or ability to obtain security clearance (clearance can be sponsored and paid for by the business).
Benefits
  • Hybrid role: work from home or from a modern office with on-site parking.
  • Opportunity to be part of a growing organization with a strong HR & L&D focus.
  • Senior role with client ownership for A-Grade clients; infrastructure as a service, on-prem and SaaS-based.
  • Strong technical engineering team in Canberra; clear progression plan and high-growth environment.
  • Great place to work certifications and culture emphasizing growth, collaboration, and innovation.
  • Investment in training, vendor-backed certifications, and supportive incentives for education and self-development.

If you are an experienced Technical Consultant, please apply and we will review your application as soon as possible. You may also email chris@tektalent.com.au for direct review.

Tektalent looks forward to hearing from you.


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