Client Services Officer

1 day ago Be among the first 25 applicants

Direct message the job poster from NSW DISABILITY CARE Pty Ltd

NSW Disability Care Pty Ltd – Caroline Springs, Melbourne

Full-Time/ Part-time | Join a passionate NDIS-registered provider making a real difference

About Us

NSW Disability Care Pty Ltd is a registered NDIS provider committed to delivering exceptional, person-centred support to individuals living with disabilities. We pride ourselves on empowering our participants to live fulfilling, independent lives and to achieve their personal goals.

We are seeking a motivated and compassionateClient Relationship Officerto join our Melbourne team. In this pivotal role, you'll be the key connection between our participants, their families, our support workers, and external stakeholders—ensuring the highest standard of care and service delivery.

Key Responsibilities

• Provide direct assistance to NDIS participants and their families, understanding their unique needs.
• Develop and maintain strong networks with referrers and community stakeholders.
• Create and manage individualised support plans that reflect each participant's goals.
• Conduct client risk assessments to ensure safety for all.
• Monitor case notes, follow up promptly, and ensure accurate reporting.
• Collaborate with support workers, clients, and stakeholders on incident reporting in line with NDIS requirements.
• Promote NSW Disability Care services as a brand ambassador.
• Support participants to build skills, achieve their goals, and actively engage in the community.
• Establish support budgets based on NDIS funding and plan periods.
• Provide timely progress reports to Support Coordinators when requested.

Qualifications & Requirements

• Tertiary qualification in Mental Health, Nursing, Disability, Social Work, or another relevant human services field.
• Sound knowledge of the NDIS, especially in relation to client services management and participant choice and control.
• Proven ability to develop positive, collaborative relationships with participants, families, and service providers.
• Excellent verbal and written communication skills, with the ability to prepare clear reports and correspondence.
• Strong interpersonal skills with cultural sensitivity and understanding of diversity.
• Practical problem-solving skills, with a proactive and professional approach.
• Current Australian driver's license, with the ability to travel to meet clients at their residence or in the community

Why Join Us?

• Be part of a supportive and dedicated team driven by purpose.
• Opportunity to make a direct, positive impact on people's lives.
• Ongoing professional development and career growth.
• Competitive remuneration and flexible work arrangements.

If you are passionate about improving the lives of people with disabilities and thrive in a collaborative, participant-focused environment, we'd love to hear from you.

Job Type: Full-time/Part-time

Experience:

• working in the NDIS sector: 1 year (Preferred)

License/Certification:

• Working with Children Check (Preferred)
• NDIS Screening Check (Required)
• Driver License (Required)

Work Authorisation:

• Australia (Required)

Work Location:

• In person- Caroline Springs, Victoria 3023.

Please email your resume to hr@nswdc.com.au. or call 0424 333 100

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionFinance and Sales
• IndustriesServices for the Elderly and Disabled

Referrals increase your chances of interviewing at NSW DISABILITY CARE Pty Ltd by 2x

Sign in to set job alerts for "Client Services Officer" roles.

Kensington, Victoria, Australia 1 minute ago

Footscray, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 4 weeks ago

Hawthorn, Victoria, Australia A$70,000.00-A$95,000.00 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Glen Iris, Victoria, Australia 1 month ago

Client Services Administrator Port Melbourne, VIC

Port Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 6 days ago

Expression of Interest | Enrolments Officer

Southbank, Victoria, Australia 10 hours ago

Melbourne, Victoria, Australia 1 week ago

Customer Service - Accounts Administration Melbourne - Northern Suburbs

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 6 hours ago

Melbourne, Victoria, Australia 1 week ago

Mulgrave, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 days ago

Member Resolutions Officer - Administration

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 7 hours ago

Melbourne, Victoria, Australia A$75,000.00-A$90,000.00 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Footscray, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 5 days ago

Customer Solutions Coordinator - Home Services (6-month contract)

Southbank, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 6 months ago

Melbourne, Victoria, Australia 5 months ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 11 hours ago

Melbourne, Victoria, Australia 14 hours ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia A$37.13-A$37.13 6 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---