Multiple Service Designers
3 weeks ago
Our Federal Client is seeking multiple talented Junior to Mid level Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process. This is part of a 5-year reform program driven by changes in legislation impacting people, process and technology.
The team works to improve processes and standard operating procedures through re-engineering and continuous improvement approaches, utilising service design approaches like Co-Design, Double Diamond, HCD and Design Thinking.
Salary and Benefits
- Melbourne (Richmond) or Geelong
- $67 per hour inc super, approx $115K package p.a.
Key Responsibilities
- Assist with Co-Design and facilitation of workshops and one-on-one interviews
- Assist and perform Quantitative and qualitative User Research to develop current and future-state service enhancements
- Create journey maps, business process mapping, design briefs, acceptance criteria, personas
- Work with internal staff, external Participants and Community Groups, Partners and NFPs and both federal and state government departments
Key Requirements
- Experience in working in multi-disciplinary agile teams across varied skillsets on large projects
- Communication, synthesis and creative skills to solve complex problems
- Capacity to drive Human Centred Design led thinking (HCD, Design Thinking, Double Diamond)
- Qualitative and quantitative research capability
- Ability to assess change impacts to customers and/or stakeholders
- Capacity to work in an environment of change and ambiguity
- Skills in stakeholder engagement & negotiation
- Preferable to have prior knowledge and experience in disability, social services or public sector
- Demonstrated experience with Jira (or similar project management tools), Sharepoint, and design tools, such as Miro, Mural, Creately
Please note: Australian Citizenship is mandatory for this federal government agency.
Seniority level- Mid-Senior level
- Full-time
- Design
- Industries: Government Administration
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