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Client Services Coordinator
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Melbourne, Victoria, Australia Michael Page Full timeOpportunity to join a vibrant and supportive cultureAbout Our ClientLocated in Melbourne CBD our client is a leading Australian legal chambers, known as an employer of choice in the Professional Services space.Due to growth within the team, they are looking for a friendly and confident individual who can provide effective administrative and project support...
Client Services Coordinator
4 weeks ago
- Opportunity to join a vibrant and supportive culture
- Collaborative environment
About Our Client
Located in Melbourne CBD, our client is a leading Australian legal chambers, known as an employer of choice in the Professional Services space. Due to growth within the team, they are looking for a friendly and confident individual who can provide effective administrative and project support to their team.
Job Description
Day to day
- Manage and oversee room preparation, coordination, and arrangements in consultation with barristers.
- Supervise in-chamber and project-based works, providing support to the Project Management and Property teams.
- Coordinate, execute, monitor, and finalise all physical and digital signage requests.
- Liaise, consult, manage, and procure appropriate contractors while actively participating in procurement activities.
- Source and review contractor quotes, asset registers, scopes of work, and pricing schedules.
- Monitor work orders, assess the quality of completed projects, raise purchase orders, and reconcile invoices.
- Build and maintain relationships with internal and external stakeholders, acting as the primary contact for in-chamber works.
- Support the Client Services team with budget reviews, accruals, variances, invoicing, data analysis, and project tracking.
- Address and resolve service requests promptly, ensuring timely follow-up and completion.
- Provide administrative assistance to the Client Services team, including coordinating work orders, purchase orders, invoicing, and monthly reports.
Skills & Experience
- 2 years experience in a customer-focused role, with a wider grasp of stakeholder management.
- 2 years experience in administration, coordination, and proven ability to manage various projects.
- Excellent communication skills and understanding of customer behaviour.
- Vibrant, well-presented, and confident, with a sense of urgency.
- Ability to multi-task, with sound planning and organisation skills.
- Sound negotiation and conflict resolution skills.
- A strong desire to exceed customer expectations.
- Internet and PC proficiency with advanced MS Word, Excel & Outlook skills as well as the ability to quickly and proficiently pick up new systems and software.
The Successful Applicant
The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stakeholders. The working environment is a collaborative one where team spirit and open, honest communication is encouraged.
What's on Offer
The passionate team are extremely down to earth. This position is dynamic and varied; it will suit a go-getter who values the impact and importance of the secretarial function.
As well as a competitive salary, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. You will be trusted, respected, and considered by everyone, knowing your difference will make the difference.
