Food and Beverage Supervisor

4 weeks ago

Sydney, New South Wales, Australia Capella Hotels and Resorts Full time
Overview

Join to apply for the Food and Beverage Supervisor role at Capella Hotels and Resorts.

Position summary and role context are aligned with delivering Forbes and five-star service standards in a luxury hospitality setting.

The Role
  • Oversee the daily operations, ensuring seamless service and presentation that reflects luxury and excellence.
  • Lead and inspire a team to provide an elevated guest experience, from warm welcomes to personalised touches.
  • Uphold Forbes standards, ensuring attention to detail, intuitive service, and genuine hospitality.
  • Work closely with the culinary and service teams to ensure an exceptional and consistent dining experience.
  • Train and mentor team members, fostering a culture of excellence and continuous improvement.
  • Maintain compliance with health, safety, and hygiene regulations, ensuring the highest standards of cleanliness.
  • Greet and welcome guests entering the restaurant; take dining reservations, assign and seat guests at the table.
  • Answer phones and take dining reservations, record preferences or special requests, and relay information to kitchen colleagues or management.
  • Be the Champion in menu knowledge of the restaurant and deliver stellar recommendations and food-beverage pairings to enhance guests\' dining experience.
  • Coordinate with Runners and Chefs on wait times, re-cooks, special requests, and product availability.
  • Analyze guest feedback from direct feedback, comment cards, or online reviews and provide strategic direction to improve overall rating.
  • Mentor and guide individual team members\' growth and identify short- to long-term goals to achieve high colleague engagement and welfare.
  • Conduct pre-service shift briefing in the absence of the Assistant Manager/Manager.
  • Ensure opening and closing checklists are properly completed each day.
Talent Profile
  • A General Education Certificate or Diploma in Hospitality Management with a focus on Restaurant Management is preferred.
  • Previous experience in a similar role is an advantage.
  • Familiarity with restaurant systems such as Symphony or Seven Rooms.
  • Exceptional communication skills paired with a passion for guest relations.
  • Strong command of written and spoken English.
  • Available to work on a rotating roster (early mornings, weekends, and public holidays) across a 7-day operation.
  • Valid working rights in Australia.
What You Will Receive With Capella Sydney
  • Join a vibrant and nurturing workplace.
  • Work in elegantly designed areas while enjoying amenities in a historic building.
  • Benefit from online LinkedIn training courses aimed at your personal and professional growth.
  • Savour complimentary meals during your shifts.
  • Enjoy discounts for hotels and group bookings.
  • An employee assistance programme (EAP) offering confidential counselling and support.
  • Celebrate your birthday with special leave.
  • Embrace opportunities for growth and advancement within the organisation.
  • We appreciate your understanding that we will only be able to contact shortlisted candidates.
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Management and Manufacturing
  • Industries
  • Hospitality

Sydney, New South Wales, Australia 3 months ago


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