Program Manager, Claims System Modernisation

Program Manager, Claims Systems Modernisation

Significant Senior Leadership role within WorkSafe Technology

Executive Remuneration Package – 2 year fixed term contract

Wadawurrung/Geelong based opportunity with hybrid working

About the opportunity

Are you an experienced program leader with a passion for delivering complex, digitally enabled transformation? WorkSafe Victoria is seeking a dynamicProgram Manager to drive the successful delivery of modernised technology solutions that improve outcomes for injured workers and streamline claims and premium systems.

As theProgram Manager, Claims Systems Modernisation, you will be at the forefront of delivering transformative digital solutions that are critical to the success of WorkSafe's strategic objectives.

You'll lead cross-functional delivery teams, comprising of internal staff, Agents, and external vendors, ensuring that program streams are aligned, risks are managed, and outcomes are delivered on time and to quality standards. Operating in a complex, matrixed environment, you will coordinate multiple technology streams while building strong relationships across senior leadership and delivery partners.

This is a unique opportunity to contribute to meaningful system reform that enhances the experience of injured workers, service providers, and insurers alike.

Responsibilities

• Lead the end-to-end delivery of digital solutions for claims and premium administration.
• Oversee solution design, development, and implementation aligned with strategic business outcomes.
• Manage cross-disciplinary teams and delivery partners across all work streams.
• Build and maintain strong relationships with stakeholders at all levels, including Executives, external vendors and agents.
• Develop and maintain integrated delivery plans and program budgets.
• Monitor and report on delivery performance, risks, issues, and interdependencies.
• Support program governance processes, including stage gating and executive reporting.
• Drive procurement and vendor engagement in line with WorkSafe policies.
• Champion collaboration, transparency, and accountability across all program activities.

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You are a confident and experienced Program Manager who thrives in complex, fast-paced environments. With a track record of delivering large-scale, technology-enables programs, you bring a strong blend of strategic thinking, executional excellence and people leadership.

You will also bring:

• Proven experience leading large-scale, technology-enabled programs in complex stakeholder environments—ideally within insurance or government sectors.
• Experience delivering Salesforce technology programs
• Strong leadership skills with a track record of delivering programs on time, within budget, and to specification.
• Experience working in multi-disciplinary and matrix delivery teams.
• Advanced stakeholder engagement and vendor management capabilities.
• Confidence navigating governance structures and reporting requirements.
• Excellent communication, problem-solving, and time management skills.
• Ability to lead through ambiguity and drive outcomes in high-pressure environments.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What's next?

Applications close 11:00pm, Thursday 25th September 2025. Click the link to apply, by submitting your resume and a brief cover letter and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact TA Specialist, Nadia Cardozo via email – Nadia_Cardozo@worksafe.vic.gov.au

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