Senior Digital Engagement Advisor
4 weeks ago
Department: Strategic Communications - Enablement Communication
Division: Communications & Public Affairs
Location: Melbourne
About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs Senior Digital Engagement Advisor, you manage a geographically dispersed team to oversee ANZ's intranet, Max, enterprise social channel, Viva Engage, analytics tools, and the Communications functions mass email distribution platform, ensuring they effectively support communication, collaboration, and engagement across the organisation.
The Senior Digital Engagement Advisor is responsible for content management, governance, and employee insights to create a user-centric, accessible, and dynamic digital communications environment. This role ensures the internal digital employee communication channels are fit for purpose, with a focus on ensuring ANZ's global intranet remains an essential tool for employees by maintaining high-quality content, implementing governance processes, and driving initiatives to capture and act on employee feedback.
This role plays an integral part in fostering a connected and informed workforce, enhancing the overall employee experience and organisational culture at ANZ.
Role Type: Permanent
Role Location: Melbourne
Work Hours: Full-time
This role is accountable for:
- Leading and managing a geographically dispersed team of experts who manage and enhance ANZ's intranet.
- Continuously improving the platform based on evolving business needs (including search functionality).
- Capturing and acting on employee and UX insights to continuously improve the platform and enhance its role as a vital resource for ANZ's employees.
- Collaboration and stakeholder management - working closely with vendors and ANZ's Technology product owners as well as key stakeholders in Communications and Public Affairs, Technology, Talent and Culture, and across the business to align intranet functionalities with the organisation's strategic priorities and objectives.
- Content strategy and governance - ensuring all information on the intranet is relevant, accessible, and reflective of the company's values and culture.
- Driving employee engagement - utilising the intranet and Viva Engage as tools to enhance employee communication and engagement.
- Managing risk and compliance measures – collaborating with technology and risk teams to ensure the intranet complies with all mandatory ANZ policies, processes, and standards including data privacy regulations and security protocols.
- Playing a pivotal role in administering the Communication function mass email distribution platform's user accounts, managing access rights, onboarding new users, and managing the primary relationship with the vendor.
To grow and be successful in this role, you will ideally bring the following:
- Demonstrated people leader skills and exceptional stakeholder engagement skills.
- In-depth understanding of intranet systems (including Microsoft 365, SharePoint, Microsoft Teams) and content management systems (CMS).
- Content management and governance experience.
- Employee engagement strategies.
- User Experience (UX) design principles.
- Risk and compliance understanding.
- Project management ability.
- Analytical skills.
- A passion for internal digital communication and channels.
- Ability to work under pressure in a dynamic and evolving context.
- Strong problem-solving skills.
- Exercises sound judgement.
You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too, because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
Job Posting End Date#J-18808-Ljbffr
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