Service Delivery Specialist

3 weeks ago

Salisbury, Australia WeAreTechWomen Full time
At BAE Systems Australia
  • Do interesting work that MATTERS
  • GROW your career
  • Be YOU
We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.

About the OPPORTUNITY

We currently have a new and exciting opportunity as a Service Delivery Specialist to join our Combat Systems Integration - IPT Digital, Data and Cyber team based in Mawson Lakes, South Australia.

We embrace flexible work arrangements at BAE Systems Australia, such as hybrid working.

Reporting to the CSI-IPT Service Delivery Manager, you will be responsible for ensuring seamless IT (Information Technology) service delivery and support, playing a bridging role between the IT team and stakeholders to provide high-quality technical support, drive incident management, and contribute towards continuous service improvement initiatives.

Key responsibilities include:
  • Act as the first point of contact for service requests, incidents, and inquiries, escalating unresolved issues as required.
  • Support the major incident process by assisting MIMs, crafting communications, and building status boards.
  • Coordinate with external service providers and internal teams to address recurring problems and implement solutions, guiding users through IT changes and providing enhanced support as needed.
  • Work with multiple organisations' IT departments to assist in successful service delivery and knowledge handover, fostering strong relationships to understand their needs and expectations.
  • Prepare and maintain procedures and configuration documentation for assigned services, including knowledge base articles for end users.
  • Identify improvement opportunities for process optimisation and collaborate cross-functionally to implement best practices, enhancing service quality and ensuring cohesive and efficient support across the organisation.
About YOU
  • Demonstrated experience in an IT service delivery role or similar capacity with a solid understanding of service delivery processes, ITIL framework, and best industry practices.
  • Experience or exposure to Microsoft products, specifically with Azure Cloud Administration, SharePoint, and Jira / Confluence workflow development and administration.
  • Good interpersonal and communication skills with proven analytical and problem-solving abilities.
  • Demonstrated organisational skills with the ability to prioritise and manage a diverse workload with a solution-oriented mindset.
  • Proactive and solution-focused mindset who enjoys working in a fast-paced environment wearing multiple hats.
We believe in hiring for potential; we know that some candidates hesitate if they don't tick all the boxes. If this role interests you, but you don't meet all the criteria, we still encourage you to apply.

About US

You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse, and we value the variety of perspectives this brings. We know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.

As Australia's largest defence company in a rapidly growing sector, you will be connected to a global team and encouraged to explore where your career might take you; whether that is a traditional career path or a squiggly one, there are infinite possibilities for you at BAE Systems Australia.

We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experiences; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.

We are proud to be recognised as an employer of choice for women by WORK180.

As a member of the Circle Back Initiative, we commit to respond to every applicant.

We recognise the value through experiences, backgrounds, and expertise each individual and partnering organisation brings to achieve success as a team.

To learn more about our competitive employee benefits, flexibility, other employment opportunities, and what to expect from our recruitment process please visit: www.baesystemscareers.com.au

Clearances

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances.
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