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Assistant Manager

1 month ago

Sydney, New South Wales, Australia 21c Museum Hotels Full time

Company Description

Accor's Ibis Sydney Thornleigh has an exciting opportunity for a rising star to join the team as an Assistant Manager.

Job Description

Responsible for supervising the smooth and efficient daily operation of the Front Desk and ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on, highly customer-focused role that requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

  1. Oversee all guest arrivals and departures, ensuring room allocations and check-in/out processes adhere to agreed procedures and standards.
  2. Manage and supervise staff tasks to ensure that the highest quality service is delivered and department standards are met.
  3. Review and implement procedures.
  4. Communicate with the Front Office Manager/General Manager on all matters regarding guest services and hotel operations.
  5. Assist leadership with admin tasks and hotel projects.
  6. Supervise shift handover procedures.
  7. Coordinate and communicate with other hotel departments regarding general administration and operations issues.
  8. Provide management presence at all times by assisting with guest needs and complaints tactfully and efficiently.
  9. Deliver an exceptional guest journey.
  10. Lead shifts across departments to ensure smooth hotel operations.
  11. Assist in running Food & Beverage outlets.

Qualifications

  • A natural, bright, and bubbly customer service style that sets you apart.
  • Previous experience in the hotel industry or as an Assistant Manager or similar role.
  • Natural leadership skills with results in developing and motivating teams; your lead-by-example approach will be infectious.
  • Hold a valid Responsible Service of Alcohol (RSA) certificate and First Aid training.

Additional Information

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide on accommodation and food & beverage.
  • Learning programs through our "Learn your Way" Academy platforms, ongoing training, and development opportunities (self-paced, virtual webinars, face-to-face).
  • Become a Heartist and work in an environment that encourages you to be your authentic self, unleash your creativity, and have fun.
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