Senior Solutions Architect

1 week ago

Sydney, New South Wales, Australia New Era Technology Full time

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role

The Senior Solutions Architect provides presales support and consulting services for the specification and design of tailored solutions for New Era's potential and existing clients. This role works closely with the sales, technical, and project management teams to provide clear communication on client requirements and the timely delivery of client solutions.

Key responsibilities:
  • Performing detailed requirements capture and analysis activity
  • Designing solutions that can be implemented, managed, and maintained by New Era's technical team
  • Producing architectural designs for solutions
  • Documenting client business requirements and produce proposals and/or tender responses in conjunction with the sales team
  • Providing technical content for quotes, proposals, and tender responses
  • Completing various levels of documentation including scope of work, design, and quoting documentation
  • Producing statements of work for external and internal projects
  • Assisting the sales team in winning more business through actively participating in new and existing client engagement including attending client meetings and presenting capabilities of New Era technical team
  • Demonstrating, presenting, and effectively articulating solutions to clients
  • Providing a high level of technical analysis and advice
  • Working closely with the sales team to ensure clients receive consistent communication and their requirements are met
  • Maintaining a strong working relationship with the sales, technical, and project teams
  • Assisting with discovery of any future work requirements/projects
  • Continuously improving technical capability through accreditation, certification, and maintaining up-to-date knowledge of trends in software/hardware design, infrastructure, and architecture
  • Other related duties as required
Who we are looking for

Successful candidates for the role must possess the following:

  • Minimum 6+ years experience as a Pre Sales Engineer/Solutions Architect
  • Broad knowledge across a large spread of the IT infrastructure sector
  • Prior experience in designing, implementing, and troubleshooting leading-edge technology solutions
  • Strong skills in requirements analysis
  • Exceptional technical documentation skills
  • Previous experience in a consultative/client-focused role
  • Degree in Software Engineering, Information Technology, Computer Science, or equivalent work experience
  • Relevant vendor Certifications e.g., Microsoft, Fortinet, Citrix, Cisco, VMware, or other appropriate products
What we offer
  • A friendly team environment with a strong technical support network
  • Broad range of options for training and developing your IT skills
  • Opportunity to work with the IT industry's latest technologies
  • Internal career growth for high performers and IT superstars
  • Cost price on products from our suppliers
  • Bonuses and incentives for upskilling
  • Comprehensive Employee Assistance Program
What we do

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.

Who we are

We are looking for team members to contribute to and deliver our mission: "To deliver and support technology solutions that securely connect people, places, and information." New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-oriented, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

This is an opportunity to grow your skills and your career in a positive, results-focused environment. If you feel this is a role where you can thrive, apply now.

Salary package offered commensurate with skills, experience, and certifications.

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