Solution Architect

Direct message the job poster from Social Garden

Head of People and Culture - Social Garden

About The Role:

We're looking for a seasoned and technically sharp Solution Architect with deep experience in CRM and marketing automation implementation, custom integrations, web development and leading delivery across enterprise systems. This is a hands-on, client-facing role for someone who thrives on solving complex technical challenges, leading high-performing teams, and delivering smart, scalable solutions that connect Websites, Landing Pages, MAPs, CRMs, CDPs, ERPs, and everything in between.

In this role, you'll work closely with a multidisciplinary team of developers, consultants, and marketing specialists scoping and designing solutions that bring systems together, enable data-driven strategies, and improve business performance. You'll be a go-to resource for technical leadership, client engagement, and architecture design for some of the most exciting businesses in Australia and beyond.

If you love getting under the hood of complex data systems, know your way around APIs, and can confidently lead implementation from discovery to delivery, let's talk. Could be Melbourne or Sydney based.

Key Responsibilities:

• Lead solution design and technical delivery for CRM and marketing automation implementations (primarily HubSpot and Salesforce).
• Architect integration solutions between CRM/marketing platforms and back-end systems (ERP, finance, project management, custom apps)
• Own scoping, estimations, and solution proposals across a wide range of integration and CRM transformation projects
• Lead and mentor technical project teams (internal and external), providing technical guidance and ensuring successful delivery
• Conduct discovery sessions, technical audits, workshops, and training sessions with clients and internal stakeholders
• Define data architecture, field mapping, and integration logic across customer lifecycle touchpoints
• Work closely with Product Owners, Project Managers, Developers, and Account Managers to align business requirements with system capabilities
• Lead Quality Assurance and UAT of technical integration projects, ensuring data integrity and performance benchmarks are met
• Stay current with emerging tech and best practices across CRM, CDP, marketing automation, and enterprise integration

Skills & Experience Required:

• 6+ years' experience in CRM implementation and integration projects agency, consultancy, or in-house
• Expert-level understanding of HubSpot, Salesforce (Sales Cloud, Marketing Cloud, Service Cloud), Microsoft Dynamics 365 and other enterprise MAP and CRM platforms
• Proven ability to design, build, and manage API-based integrations between CRMs and systems like ERP, finance tools, CDPs, and custom data sources
• Hands-on experience with tools like Postman, SQL, Zapier, Make, Workato, and custom connector frameworks
• Strong data architecture skills including customer journey mapping, CDP strategy, and lifecycle integration planning
• Exceptional ability to simplify complex tech problems and communicate clearly with both technical and non-technical stakeholders
• Ability to lead and deliver projects autonomously with minimal oversight managing scope, budget, and expectations end-to-end
• Experience working in fast-paced environments, juggling multiple projects and timelines

Attributes and Abilities:

• Strategic thinker who enjoys solving problems and building elegant solutions
• Strong leader with natural mentoring and team-building instincts
• Clear, confident communicator who builds trust with clients and internal teams
• Proactive and self-driven, comfortable taking initiative and owning outcomes
• Collaborative mindset and a willingness to get hands-on when needed
• Attention to detail and passion for doing things the right way
• Hungry to learn, grow, and stay ahead of tech trends.

Experience:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
• Extensive CRM platform experience (HubSpot, Salesforce, CDP tools like Segment or Adobe).
• Demonstrated success leading multi-system implementation projects with measurable outcomes.
• Managed services or consultancy experience, highly desirable.

Why Join Social Garden?

Work at the intersection of marketing, technology, and strategy with a team that's pushing the boundaries of what's possible with CRM and automation. We partner with leading brands across property, education, and lifestyle sectors industries where people make some of life's biggest decisions. From choosing a university to buying a home, the work you do here will have a real impact. You'll help build smart, connected tech that guides people through these moments, all while sharpening your skills and growing alongside a driven, supportive team.

What about our team?

You'll be joining a team of thinkers, doers, and big-hearted collaborators. We bring curiosity, creativity, and a strong sense of purpose to everything we do. We ask the tough questions, lift each other up, and celebrate success together. Most of all, we genuinely enjoy the ride.

What about the perks?

Our work environment is flexible, social, and full of energy. You'll enjoy:

• A hybrid working model, 4 days in the office, 1 from wherever you choose.
• Work from anywhere for one full week each year.
• Bonus programs and an annual holiday reward for every work anniversary.
• Career progression pathways tailored to your ambitions.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionMarketing and Advertising
• IndustriesAdvertising Services and Technology, Information and Media

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