EOI: Service Desk Analyst
3 weeks ago
3 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Job Description
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology
Job Description
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology
We are looking for Service Desk Analysts to join the team. There a number of different roles with different expertise.
Responsibilities
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
- Begin to proactively assist customers to avoid or reduce problem occurrence.
- Work is often reviewed by Supervisor or Team Lead.
- High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.
- Articulate in excellent written and verbal communication skills.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Demonstrated problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e- support, e-chat, or similar.
- Familiarity with computer technology.
- Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.Seniority level
- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at DXC Consulting & Engineering Services by 2x
Sign in to set job alerts for "Service Desk Analyst" roles.Adelaide, South Australia, Australia 4 days ago
Adelaide, South Australia, Australia 5 days ago
Adelaide, South Australia, Australia 2 weeks ago
Adelaide, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 3 days ago
Product and Support Specialist - FlextoolAllenby Gardens, South Australia, Australia 2 months ago
Customer Service Sales and Technical SupportSt Marys, South Australia, Australia 2 weeks ago
AGSVA Cleared Non-Technical Project Management & Support (Adelaide) - EOIAdelaide, South Australia, Australia 1 week ago
AGSVA Cleared Technical Project Management & Support (Adelaide) - EOIAdelaide, South Australia, Australia 1 week ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
EOI: L1 Service Desk Analyst
5 days ago
Adelaide, South Australia DXC Technology Full timeJoin to apply for the EOI: L1 Service Desk Analyst role at DXC TechnologyJoin to apply for the EOI: L1 Service Desk Analyst role at DXC TechnologyJob DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each...
-
EOI: L1 Service Desk Analyst
4 days ago
Adelaide, South Australia DXC Technology Full timeJoin to apply for the EOI: L1 Service Desk Analyst role at DXC TechnologyJoin to apply for the EOI: L1 Service Desk Analyst role at DXC TechnologyJob DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each...
-
EOI: Service Desk Analyst
3 weeks ago
Adelaide, South Australia DXC Consulting & Engineering Services Full time3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionDXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of...
-
EOI: L1 Service Desk Analyst
2 weeks ago
Adelaide, South Australia DXC Consulting & Engineering Services Full time2 weeks ago Be among the first 25 applicantsJob DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues....
-
EOI: L1 Service Desk Analyst
2 weeks ago
Adelaide, South Australia DXC Consulting & Engineering Services Full time2 weeks ago Be among the first 25 applicantsJob DescriptionDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues....
-
Service Desk Analyst
4 weeks ago
Adelaide, South Australia Brennan Full timeBrennan Adelaide, South Australia, AustraliaGet AI-powered advice on this job and more exclusive features.Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs...
-
Service Desk Analyst
4 weeks ago
Adelaide, South Australia Brennan Full timeBrennan Adelaide, South Australia, AustraliaGet AI-powered advice on this job and more exclusive features.Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs...
-
Service Desk Analyst
2 weeks ago
Adelaide, South Australia Brennan Full timeBrennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System - a way of...
-
Help Desk Support Specialist
4 days ago
Adelaide, South Australia beBeeCustomer Full time $60,000 - $85,000Service Desk Analyst Job OpportunityWe are seeking a highly skilled and motivated Service Desk Analyst to join our dynamic team. As a Service Desk Analyst, you will be the first point of contact for customers and will be responsible for resolving their technical issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer...
-
Service Desk Manager
2 weeks ago
Adelaide, South Australia at Full timeAdd expected salary to your profile for insightsASC is Australia's submarine company. We built the Royal Australian Navy's Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats' service lives. We have also been selected by the Australian Government to sustain and jointly build the nation's...