Consultant, Customer Analytics

5 days ago

Melbourne, Victoria, Australia National Australia Bank Full time
Overview

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Consultant, Customer Analytics & Insights, you will be part of the Bank of Choice team in Personal Everyday Banking (PEB), that's doubling down on customer obsession.

Each day, you'll go above and beyond to:

  • Track and review business performance on key customer metrics
  • Support the development of the analytical framework to uncover customer centric insights driving engagement
  • Uncover deep customer insights to drive Customer Engagement, Customer Lifetime Value, Main Banking relationship and partner with stakeholders and peers to prioritise key analytics
  • Present analytical findings to senior business stakeholders to help them shape their decision making
  • Partner with business stakeholders across Personal Banking to deliver actionable insights
  • Manage delivery of analytics and reporting in accordance with requirements, estimated velocity or agreed SLAs
  • Leverage insights from data to anticipate future requirements to support decision making
  • Build customer centric data models for Customer Engagement, Customer Lifetime Value, Main Banking Relationship
  • Design measurement & metrics to analyse main bank initiatives business impact
Qualifications
  • Demonstrated experience working in a similar Customer Analytics & Insights specialist role, preferably in Financial Services
  • Proven ability to analyse data and present it in an effective and meaningful manner
  • Experience in communicating with and influencing Executives and key stakeholders
  • Proven analytical skills and evidence/data based decision making
  • Be proactive in driving initiatives to meet/exceed customer and business needs and expectations
  • Expert problem-solving with strong commercial acumen
  • Ability to manage stakeholders and build collaborative partnerships

We respectfully ask candidates to hold any questions for the phone interview, where we'll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit the URL below. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

https://www.nab.com.au/about-us/careers/apply-for-job

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

#LI-DNI


#J-18808-Ljbffr

  • Consultant, Customer Analytics

    7 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $104,000 - $130,878 per year

    Consultant, Customer Analytics & InsightsJob number: 802608Primary position location: VIC- Melbourne CBDCategory: Digital & InnovationCategory: Product ManagementWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteBring your customer obsession and data analytics experience to this new roleDrive simplification and velocity in delivery through your...

  • Consultant, Customer Analytics

    6 days ago

    Melbourne, Victoria, Australia National Australia Bank Full time

    OverviewOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.As a Consultant, Customer Analytics & Insights, you will be part of the Bank of...

  • Consultant, Customer Analytics

    2 days ago

    Melbourne, Victoria, Australia National Australia Bank Full time

    OverviewOur people are customer obsessed.They prioritise the needs and satisfaction of the customer above all else.Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.As aConsultant, Customer Analytics & Insights, you will be part of theBank of...

  • Consultant Analytics And Insights

    5 days ago

    Melbourne, Victoria, Australia Nab - National Australia Bank Full time

    **Work type**: Permanent Full time**Location**: Aust - VIC Metro- **Opportunity for a **Consultant, Analytics & Insights**:- **Showcase your data expertise and stakeholder engagement skills in complex business settings**:- **You'll be encouraged to experiment and find out where you excel****It's more than a career at NAB. It's about more opportunity, more...

  • Consultant Analytics And Insights

    4 days ago

    Melbourne, Victoria, Australia Nab - National Australia Bank Full time

    **Work type**: Permanent Full time**Location**: Aust - VIC Metro- **Opportunity for a **Consultant, Analytics & Insights**:- **Showcase your data expertise and stakeholder engagement skills in complex business settings**:- **We are committed to working flexibly****It's more than a career at NAB. It's about more opportunity, more moments to make a difference...

  • Consultant Analytics And Insights

    4 days ago

    Melbourne, Victoria, Australia Nab Full time

    Consultant Analytics and Insights- Job number: 797963- Primary position location: VIC- Melbourne CBD- Category: Data & Analytics- Work type: Permanent Full time- Closing at: Feb 7 2025 at 23:55 AEDT**Favourite**Amazing opportunity available in Enterprise Data & Analytics in the Security Insights team enabling Group Security stakeholders to make data-driven...

  • Analytics Consultant

    2 days ago

    Melbourne, Victoria, Australia Aecom Full time

    Company Description**At AECOM, we're delivering a better world.**We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Our clients trust us to bring together the best people, ideas, technical...

  • Consultant Insights Analytics

    4 days ago

    Melbourne, Victoria, Australia Nab - National Australia Bank Full time

    **Work type**: Permanent Full time**Location**: Aust - VIC Metro- **Opportunity for a Consultant Insights Analytics role**:- **Showcase your expertise in the development of **Power BI reporting, Tableau reporting and **ThoughtSpot Workbooks and Reporting**:- **We are committed to working flexibly**As a **Consultant Insights Analytics**, you will be...

  • Principal Consultant- Data And Analytics

    4 days ago

    Melbourne, Victoria, Australia Slalom Full time

    OverviewPrincipal Consultant – Data & Analyticsat Slalom. Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways...

  • Associate Analytics Consultant

    1 week ago

    Melbourne, Victoria, Australia Experian Group Full time

    Overview Experian Marketing Services (EMS) is a global leader in data-driven marketing solutions.We manage some of Australia's most comprehensive consumer databases, combining rich data with advanced analytics to help organisations make smarter decisions, strengthen customer relationships, and deliver measurable results.As an Associate Analytics Consultant,...