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Consultant, Customer Analytics
4 weeks ago
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
As a Consultant, Customer Analytics & Insights, you will be part of the Bank of Choice team in Personal Everyday Banking (PEB), that's doubling down on customer obsession.
Each day, you'll go above and beyond to:
- Track and review business performance on key customer metrics
- Support the development of the analytical framework to uncover customer centric insights driving engagement
- Uncover deep customer insights to drive Customer Engagement, Customer Lifetime Value, Main Banking relationship and partner with stakeholders and peers to prioritise key analytics
- Present analytical findings to senior business stakeholders to help them shape their decision making
- Partner with business stakeholders across Personal Banking to deliver actionable insights
- Manage delivery of analytics and reporting in accordance with requirements, estimated velocity or agreed SLAs
- Leverage insights from data to anticipate future requirements to support decision making
- Build customer centric data models for Customer Engagement, Customer Lifetime Value, Main Banking Relationship
- Design measurement & metrics to analyse main bank initiatives business impact
- Demonstrated experience working in a similar Customer Analytics & Insights specialist role, preferably in Financial Services
- Proven ability to analyse data and present it in an effective and meaningful manner
- Experience in communicating with and influencing Executives and key stakeholders
- Proven analytical skills and evidence/data based decision making
- Be proactive in driving initiatives to meet/exceed customer and business needs and expectations
- Expert problem-solving with strong commercial acumen
- Ability to manage stakeholders and build collaborative partnerships
We respectfully ask candidates to hold any questions for the phone interview, where we'll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit the URL below. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
https://www.nab.com.au/about-us/careers/apply-for-job
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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