Service Desk Analyst

3 days ago

Brisbane, Queensland, Australia MAX Full time
Overview

The Service Desk Analyst role at MAX is a temporary full-time opportunity (12 months). Based in Eight Mile Plains, this Level 2 Helpdesk Support position sits within the AKG (Angus Knight Group) IT Division.

The opportunity
  • Be the first point of escalation, ensuring quality information is delivered to internal teams and providing advanced troubleshooting and advice
  • Handle tickets and work through to ensure high levels of customer service, with average handling times met
  • Demonstrate ownership to instil confidence in customers
  • Provide detailed information and work towards solutions regarding incidents and service requests
About you
  • Ability to question, analyse and provide solutions
  • Solid technical background with the ability to give instructions to a non-technical audience
  • Ability to prioritise and execute tasks in a high‑pressure environment
  • Relevant experience in a Service Desk environment
  • Due to contract requirements, applicants will need to be an Australian Citizen or Permanent Resident
Diversity and Inclusion

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

At MAX, we value diversity in backgrounds, ideas, work styles and perspectives. We strongly encourage people with disability, Aboriginal and Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well‑being. Our induction and training will provide these principles, including understanding children\'s developmental needs and culturally safe practices.

Next steps

Please click apply to find out more about the role. If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email max.recruit@maxsolutions.com.au before you submit your application.

Details
  • Seniority level: Associate
  • Employment type: Temporary
  • Job function: Information Technology
  • Industries: Government Relations Services
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