Guest Service Agent

4 weeks ago

The Entrance North Peninsula Natural Area, New South Wales, Australia Nh Hoteles Full time
  • Oaks The Entrance Waterfront Suites are seeking a Part Time Guest Service Agent to provide exceptional customer service to guests.
Key Responsibilities

To excel in this role, you will:

  • Welcome Guests with a warm and friendly reception, ensuring smooth check-ins and addressing immediate inquiries or needs.
  • Maintain Courteous Communication with guests, colleagues, and stakeholders across various channels, providing exceptional service.
  • Process Reservations accurately, utilising property management systems for seamless scheduling and availability.
  • Serve as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations.
Qualifications
  • Demonstrated experience in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • A proven track record of delivering an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Presents a polished and professional image, reflecting the values and standards of the organisation.
  • Committed to a dynamic work schedule, including working weekends, public holidays, and varying shifts to meet operational requirements.
Team Benefits

Join our positive team and enjoy these benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • 20% discount on accommodation for friends and family across all Minor Hotel brands in Australia and New Zealand.
  • Addition paid leave including Birthday and Study leave.
  • Educational financial support may be available for development relevant to the company's business requirements.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
  • Discount on furniture.
  • Wellbeing programs with Uprise (EAP).
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments and Wellness one on one consults.

We invest in our people to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

We currently accept applications from candidates who have working rights within Australia or New Zealand.

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