Business Analyst
4 weeks ago
About the Client:
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking for a talented Business Analyst to join their busy team for a casual 12 months temporary assignment.
About the Role
As a Business Analyst, you will work with impacted stakeholders to design and deliver improvements that deliver quality outcomes and enhance client experience. In addition, your key duties are as follows:
- Produce reports, interpreting data and analysing results using standard statistical techniques.
- Coordinate divisional and branch reporting requirements to monitor and track improvement and performance outcomes.
- Develop business functional requirements and resources, consistent with contractual, legislative and policy environments.
- Translate business metrics to inform internal stakeholder requirements including efficiency, improvement and performance outcomes to optimise customer experience.
- Design and deliver workshops, communication and consultation resources that support complex systems and business information gathering and sharing.
- Establish and implement governance and compliance processes, dashboards and management systems to track branch and divisional performance against plans and targets.
- Implement and maintain audit and risk processes, controls and undertaking issues resolution
To be successful in this role, you must have:
- Proven experience in a similar Business Analyst role
- Experience with Customer Records Management Systems, including Salesforce
- Experience with developing and testing on-screen guidance
- Experience developing and testing automated correspondence
- Strong analytical and problem solving skills
- Excellent communication and stakeholder engagement skills
- Strong proficiency in Microsoft Excel
- 28th July start date pending clearance
- Casual 12 months Temporary Assignment
- Full-time hours, Monday to Friday
- Hybrid working arrangement
- $60.26 per hour + super
- Adelaide, SA location
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion #J-18808-Ljbffr
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