Application Support Specialist

3 weeks ago

Brisbane, Queensland, Australia MAP TALENT Full time
Base pay range

A$90,000.00/yr - A$120,000.00/yr

About The Role

We're partnering with a fast-growing Australian eCommerce retailer that's looking for a Web developer with a general IT background to join their technology team. This is a varied and hands-on role where you'll do Full-stack development, support IT systems, eCommerce platforms, integrations, and internal applications, all while contributing to continuous improvement across the business.

Key Responsibilities
  • Report to the Head of IT and manage incoming support requests via the IT Help Desk
  • Provide support across Microsoft and Apple environments
  • Support and administer eCommerce platforms (BigCommerce) and ERP systems (NetSuite)
  • Help maintain and improve internal IT systems and infrastructure, including servers, databases, and network support
  • Contribute to integrations and data flows between systems (e.g., middleware tools like Celigo)
  • Assist with WMS (Warehouse Management System) support to ensure smooth order fulfilment
  • Provide support for in-store systems and retail operations
  • Collaborate with the Head of IT on innovative initiatives to enhance customer and staff experience
Skills & Experience
  • Experience supporting both Microsoft and Apple desktop platforms
  • Familiarity with eCommerce platforms (BigCommerce a plus)
  • Experience with ERP systems (NetSuite highly regarded)
  • Understanding of HTML, CSS, and web technologies
  • Ability to troubleshoot and support cloud/webservice-based applications
  • Strong communication skills and a collaborative approach
Nice to have
  • Exposure to frontend or backend web development
  • Knowledge of .NET or another development language
  • IT or Web Development qualification (or related discipline)
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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