Assistant Rafting Operations Manager
2 weeks ago
Assistant Rafting Operations Manager Job Description
The Assistant Rafting Operations Manager is responsible for assisting in the overall management of Zoar Outdoor and Berkshire Whitewater rafting departments. Zoar Outdoor and Berkshire Whitewater offer whitewater rafting and guided kayak trips on the Deerfield, West, Millers, and Concord rivers. We seek to provide an industry-leading whitewater experience for our guests and employees. This includes supporting continuity of operations across departments in hiring, staff training, customer service, risk management, trip logistics, as well as maintaining company culture & values. This is a seasonal position, running from April to the end of October, though opportunities for year-round employment exist. The Assistant Rafting Operations Manager reports directly to the Rafting Operations Manager and Senior Management at Zoar Outdoor and Berkshire East. While the position's main focus is the rafting and guided kayak programs, all managers at Zoar Outdoor and Berkshire East are expected to participate in, and proactively step towards, the overall tasks and needs of the company as a whole.
Roles and responsibilities include, but are not limited to:
The Assistant Rafting Operations Manager helps oversee raft guides and trip leaders, which includes:
- Coordination across departments
- Help identify staff training needs
- Adhere to and enforce all systems within the rafting department
- Brainstorm and develop solutions to problems that pop up during the season
- Facilitate staff reservation and PvpnOS software training as needed
- Assist risk management audits
- Delegate tasks to enhance programmatic delivery
Staff and trip leader training:
- Help lead and develop a "Train-the-trainer" program for new guide training
- Participate in new guide training
- Instill strong feedback mechanisms for guide development
- Help lead trip leader trainings throughout the year
- Maintain a consistent on-river presence to mentor guides and trip leaders
Administration & Program Planning:
- Help schedule guides and plan daily staffing assignments and needs
- Help coordinate shared bus scheduling and logistics
- Help coordinate photographer scheduling, logistics, and photo software
- Work as part of a risk management team to ensure aligned documentation and process between companies
- Attend staff meetings and professional development training as needed
Additional duties and tasks:
- Seek overall areas of growth for both Zoar Outdoor and Berkshire Whitewater
- Assist with grounds and maintenance at Zoar Outdoor
- Annual and ongoing boat and gear maintenance
- Oversee vehicle maintenance and cleaning
- Understand layers of confidentiality within the hierarchy of Zoar
- Assist in other tasks and duties necessary for the overall success of Zoar Outdoor and Berkshire Whitewater
Compensation is negotiable based on experience. Successful completion of the state-mandated Criminal Offender Record Inquiry (CORI) is a requirement for this position.
Interested parties please send a resume, cover letter, and references to gabe@zoaroutdoor.com by March 15th, 2025.
Zoar Outdoor believes in the power of experiences that connect people to the outdoors and to each other. Learn more at www.zoaroutdoor.com
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