Strategic Account Director

3 weeks ago

Sydney, New South Wales, Australia Vontier Full time

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Do you take pride on a job well done? Are you passionate about customers and technology? If you have previous strategic account management experience and are known for thinking creatively, this opportunity is for you

Teletrac Navman is a SaaS company who just launched a new AI driven telematics solution that uses a scalable cloud ecosystem and connects data from sensors, cameras, mobile and third-party applications into real-time insights.

What You Will Do

As a Strategic Account Director, you will have the unique opportunity to lead our SG Fleet team to develop and execute strategies to enhance customer satisfaction, loyalty, and retention by leveraging data, feedback, and customer insights to drive improvements that will enhance the overall customer experience.

You will lead a team of individual contributors tasked with building strong relationships with customers and ensuring their needs are met throughout their entire journey with the company

You will help us in our mission to solve our customer's problems. To break it down, your responsibilities will include:

Foster a customer-centric culture that values feedback, continuous improvement, and innovation.
Create an optimized & data-led model of the customer journey, make sure all internal stakeholders are aligned. Work with operational specialists to ensure customer data is correct and that everyone uses the same data sets
Implementing processes to capture customer feedback, including surveys, reviews, and direct interactions, with a strong focus on solutions.
Increase product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics.
Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.
Establishing metrics to measure the effectiveness of customer engagement initiatives in the market.
Preparing regular reports on customer engagement performance, customer growth metrics, highlighting successes and areas for improvement.

About You

At Teletrac Navman, we believe in YOU. We believe in your potential - your ability to learn, grow and make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that.

To be successful in this role, YOU will be equipped with:

4+ years' experience in customer engagement, customer success, enterprise sales or related roles.
Prior B2B SaaS sales experience with tele based and virtual customer management skills required.
SFDC experience required.
Working knowledge of customer success tools and methodologies
Strong customer conflict management skills
Commitment to customer success
Excellent communication - both verbal and written, including the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward.

WHAT'S IN IT FOR YOU

If you are customer obsessed and see yourself developing your career within the Customer Success team, apply now and help our customers keep the world moving.

You will enjoy:

Employee Assistance Program (EAP) and other wellness initiatives.

20 Vacation days and long service leave.
Paid Parental Leave of Absence of up to 12 weeks for the primary carer in addition to government support entitlements.
Paid Parental Leave of Absence of up to 4 weeks for partner / secondary carer.
Flexible working arrangements.
Development opportunities with 1:1 mentoring, product training, succession plans and so much more.
11.5% Superannuation.
Community impact through volunteering and fundraising activities

All applicants for this position must be authorized to work for any employer in Australia.

Who Is Teletrac Navman

Teletrac Navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.

Teletrac Navman is a Vontier company.

Who Is Vontier

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world movesSeniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionBusiness Development and Sales
IndustriesTransportation Equipment Manufacturing

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