CPAP Therapy Consultant

CPAP Therapy Consultant role at Air Liquide Healthcare Australia

Overview

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

We are currently looking for an experienced Retail/CPAP Therapy Consultant to join our team at the Hornsby clinic. In this role, you will be crucial in enhancing our customer care and managing sleep apnea treatments for our patients.

This position would be a great fit for a proactive individual who is passionate about providing excellent service in the area of obstructive sleep apnea management.

As a Retail/CPAP Therapy Consultant, you will collaborate closely with physicians to create tailored and effective treatment plans that address the specific needs of each patient.

Responsibilities

• Initial point of contact for both new and existing clients
• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing
• Offer guidance on CPAP equipment, setup and ongoing service requirements
• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients
• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options
• Collaborate with healthcare professionals and service providers
• Promote and upsell our product range and services
• Maintain and sterilise clinic equipment

Qualifications

• Previous experience in a retail, healthcare or sales environments
• Exceptional communication skills
• Independent clinic management capability
• Broad experience with customer service across all stages of customer interaction
• Proficiency with Google Suite applications
• Keen interest in CPAP therapy and sleep medicine disciplines
• Strong organisational and administrational skills

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

We're committed to providing equal opportunity in employment and to complying with applicable laws prohibiting discrimination in all aspects of employment.

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