Solutions Architect

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Base pay range

A$75.00/hr - A$90.00/hr

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Recruitment Consultant | ICT & Business Support Services | Security Cleared Specialist.

Solution Architect – MS Dynamics

About the Role:

We're seeking a hands-on Solution Architect based in Melbourne to lead the integration of Microsoft Dynamics 365 with AWS Connect. This role is ideal for a technically adept professional who can design scalable, secure, and high-performing cloud-based contact centre solutions. You'll be responsible for end-to-end solution architecture, from designing integration flows and cloud infrastructure to guiding development teams and collaborating with stakeholders.

Key Responsibilities:

• Solution Design: Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability.
• Technical Leadership: Provide technical guidance and mentorship to development teams throughout the project lifecycle.
• Integration Expertise: Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies.
• Cloud Architecture: Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact center solutions.
• Security Best Practices: Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data.
• Performance Optimization: Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively.
• Stakeholder Collaboration: Work closely with business stakeholders, development teams, and other technical experts to gather requirements and ensure alignment on the solution design.
• Documentation: Create and maintain detailed architectural documentation, including diagrams, specifications, and deployment procedures.
• Troubleshooting and Support: Assist in troubleshooting complex issues and providing ongoing support for the integrated solution.
• Staying Current: Maintain a strong understanding of the latest advancements in AWS Connect, Dynamics 365, and related technologies.

The Successful Candidate:

• Proven experience as a Solution Architect with a focus on cloud-based contact centre solutions.
• Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway.
• Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact centre management.
• Experience with integration technologies like APIs, webhooks, and middleware platforms.
• Solid understanding of cloud security best practices and compliance requirements.
• Excellent communication, collaboration, and problem-solving skills.
• Experience with Agile development methodologies is often preferred.

What's on Offer?

This is a 6+ month contract based in Melbourne.

How to Apply

Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. You may be required to complete selection criteria as part of your application.

For further information, contact George Wright on 0480 011 549 or email georgew@whizdom.com.au

Candidates must be willing to undergo pre-employment screening checks, including ID and work rights verification, security clearance validation, and other checks as required.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeContract

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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