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Operations Associate

4 weeks ago

Sydney, New South Wales, Australia Hatch Full time

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This is an Operations Associate role with Eucalyptus based in Sydney, NSW, AU

Role Seniority

Mid level

More About The Operations Associate Role At Eucalyptus

Operations Associate

Sydney, NSW, Australia

About Eucalyptus

Eucalyptus (or 'Euc') is an Australian-founded digital healthcare company on a mission to solve major healthcare challenges, including fertility and behavioral change for chronic conditions like weight loss, diabetes, and mental health.

Founded in 2019, we have helped over 500K patients globally by leveraging technology, design, and operational excellence to provide accessible clinical support worldwide.

Our clinics focus on personalized experiences for diverse demographics and are supported by a growing team across five countries: Australia, UK, Germany, Japan, and the Philippines.

We have raised over AUD$150M from investors including early backers of Uber, Canva, and Airbnb. We plan to expand into new markets, channels, and conditions.

Our team is passionate about healthcare, committed to hard work, and dedicated to providing honest feedback to foster impactful changes for global health improvement.

Eucalyptus operates one of Australia's largest telehealth services, working with multidisciplinary clinical teams to deliver primary and preventative care across various conditions. The clinical workforce mainly comprises experienced GPs, doctors, and nurse practitioners dedicated to accessible, effective care.

The Patient Operations team manages every clinical interaction with patients, including our Medical Operations (MedOps) team, which oversees a 100-person practitioner workforce delivering 25,000 consultations monthly while maintaining high standards of quality, reliability, efficiency, and cost.

We seek an exceptional individual to join this team. Reporting to the MedOps Operations Manager, this role involves working closely with Clinical and Medical Support teams to execute our strategic roadmap and improve patient access and care reliability.

Responsibilities
About the role (What you'll be doing)
  • Partner with practitioners to ensure alignment on incentives and patient care quality
  • Proactively improve operational processes for efficiency and evolving patient needs
  • Manage our Manila-based team to support daily operations
  • Monitor metrics and prepare reports to ensure standards are met
  • Communicate updates and insights across teams and stakeholders
  • Optimize workforce planning and rostering to meet patient volumes
  • Address operational challenges with autonomous problem-solving
About You (Who You Are)
  • Proactive, ambitious, eager to learn
  • Effective communicator across teams and stakeholders
  • Persistent problem-solver who finds innovative solutions
  • Team-oriented with a collaborative mindset
  • Reflective, growth-focused, open to feedback
Experience Required
  • 2-3 years in operations, consulting, law, banking, or similar fields
  • Experience with multiple stakeholders in fast-paced or technical environments
  • Passion for startups, healthcare, and tech-driven service improvement
  • No clinical experience necessary
Why Join Eucalyptus?

Our teams are passionate and high-performing. You'll have the opportunity to grow, work on impactful projects, and be supported by a collaborative environment.

We move quickly, valuing transparency and iteration, and invest in your career development through budgets, mentorship, and regular reviews.

Ownership is encouraged, with equity options and project ownership. We also foster a fun, engaging culture with events, social clubs, and wellness offerings.

We value diversity and inclusivity, welcoming applicants from all backgrounds. Please inform us of any accommodations needed during the interview process.

Regardless of your current knowledge, you'll learn continuously with support from the team.

Key Responsibilities
  • Partner with practitioners
  • Improve processes
  • Manage the Manila team
Key Strengths
  • Excellent communication
  • Strong problem-solving
  • Team management
  • Healthcare interest
  • Data analysis
  • Project management
Partnership with Hatch

Hatch aims to democratize career discovery. When you apply, you can showcase more than just your resume.

Note

This role is with Eucalyptus, not Hatch.

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