Canberra DFO, ACT

4 weeks ago

Canberra, ACT, Australia Rockwear Full time
Assistant Store Manager

The Assistant Store Manager plays a vital role in driving overall store and team performance by creating an exceptional customer experience, fostering a sales-driven attitude, and cultivating a people-first culture that emphasizes succession planning and retention.

Key Responsibilities
  • People Management
    • Create a people-first culture valuing development, collaboration, transparency, and open communication.
    • Lead, coach, and support the store team to meet people, performance, planning, and operational goals.
    • Provide regular, constructive feedback promoting professional development and internal progression.
      • Performance Enhancement
        • Ensure the team delivers an exceptional customer experience using CLASS sale selling steps and relevant customer service techniques.
        • Drive and maintain sales performance aligned with retail goals and KPIs.
        • Serve as the primary point of contact and manager on duty during periods of absence.
        Benefits
        • A fun, inspiring, and challenging environment.
        • A rewarding incentive program.
        • Frequent support, feedback, and high communication levels.
        • Mentoring, training, and development opportunities.

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