FCO Expression of Interest _ Future Campaigns

Join to apply for the FCO Expression of Interest - Future Campaigns role at Queensland Fire Department.

Expression of Interest - Future Campaigns. Register your interest in preparation for the next Fire Communications Officer campaigns. Fire Communications Officer roles are offered on a Permanent Part-Time basis only, with the exception of Central Region – Rockhampton, where roles are offered as Permanent Full-Time.

Classification
FCO

Division
State Operations

Region/Directorate
STATE FIRE COM

Work Unit
STATE FIRE COMMUNICATIONS

Location
There are seven (7) Fire Communications Centres Across Queensland: FireCom Southport; FireCom Brisbane; FireCom Toowoomba; FireCom Kawana; FireCom Rockhampton; FireCom Townsville; FireCom Cairns

Contact
talent.acquisition@fire.qld.gov.au

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services, including scientific and specialist capabilities to Queensland communities. The department supports multi-hazard emergency response across fire, road crash rescue, bushfire, hazardous materials, technical and vertical rescue, severe weather, remote and swiftwater rescue, and other safety outcomes. The QFD encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), and related functions to support communities and volunteers across the state. The QFD is focused on improving its relationship with Aboriginal and Torres Strait Islander peoples and communities through initiatives like Path to Treaty and Closing the Gap.

Fire Communications Centres (FireComs) are responsible for emergency call taking, dispatching on-scene communications, coordinating and managing QFD resources. They monitor fire alarms, process general and non-urgent enquiries, update data and collate reports. Staff are trained in incident management systems, hazardous materials and technical rescue operations, and may be deployed nationally and internationally.

Mandatory Requirements

• Currently holds a valid Blue Card (from Blue Card Services), with attached evidence to support
• Australian Citizenship, New Zealand Citizenship or Australian Resident Status
• Have or be able to obtain Certificate III in Public Safety (Emergency Communications Centre Operations)
• Ability to successfully complete training programs of the Communications Training and Professional Development Program (CTPDP) at the prescribed level

Desirable Requirements

• Typing speed of 45 wpm with 95% accuracy
• Have or be able to obtain Apply First Aid and CPR Certificates

• Accept incoming fire and other relevant emergency incident calls and enquiries and collect relevant information
• Assess risks and determine appropriate response and resources to dispatch
• Despatch and coordinate resources and notify other organisations per the Communication Doctrine and Directives
• Maintain and update incident information in the centre's CAD system; monitor progress and liaise with operational staff until incident completion
• Complete required post-incident administration and provide information/reports to stations and other agencies
• Monitor alarm signals and respond according to Doctrine and Directives
• Provide mentoring and guidance on the job to new staff
• Contribute to improvements of operational and administrative systems and procedures
• Identify system faults and liaise with Specialist Operational Services Unit for reporting and updates to communications technology
• Undertake general administrative and project duties as allocated (e.g., maintaining resource information, portfolio activities, system tests)

Leadership Competencies

Leadership Competency Stream – Individual Contributor (leading self)

• Leads strategically
• Stimulates ideas and innovation
• Leads change in complex environments
• Makes insightful decisions

Results

• Develops and mobilises talent
• Builds enduring relationships
• Inspires others
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Pursues continuous growth
• Demonstrates sound governance

Once you join us we expect you to exemplify the QFD shared values: Respect, Integrity, Trust, Courage, Loyalty.

More information
Please contact talent.acquisition@fire.qld.gov.au with any queries. You can also visit our website to learn more about the Queensland Fire Department. Additional information on the Fire Communications Recruitment process can be obtained here.