Porter

Join to apply for the Porter role at Novotel Melbourne on Collins

We are currently looking for a reliable and dedicated individual to join our Concierge team. As a Porter, you will play a crucial role in maintaining a welcoming and safe environment, ensuring our guests have memorable experiences throughout their stay.

Company Description

Novotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and adjacent to the DFO centre, with 180+ retail brands.

Key Duties Include

• Be present at the Concierge/Front Desk or in the lobby to assist guests, colleagues, and visitors
• Provide passionate, knowledgeable, and friendly service to external and internal guests at all times
• Ensure collection and delivery of guest luggage in an efficient and timely manner
• Assist guests with all enquiries and complaints and provide accurate information about hotel facilities and nearby attractions
• Communicate with other departments to ensure relevant information is shared
• Assist in maintaining a safe and secure environment for guests

Qualifications

• Previous customer service experience, preferably in a busy hotel environment
• Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
• Self-motivated with a positive and professional attitude
• Good interpersonal skills with the ability to communicate with all levels of team members
• Willingness to work flexible hours, including weekends and holiday periods

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Benefits

• Be a part of a global hospitality company and explore Accor's limitless possibilities
• On-the-job training and mentorship
• Access pathways for career advancement and personal development within Accor
• Enjoy exclusive Accor discounts and global benefits

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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