Guest Service Agent

6 days ago


Gold Coast, Queensland, Australia Sofitel Gold Coast Broadbeach Full time
Company Description

Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Job Description
A Career that lets your passion shine:
  1. Greet and welcome guests with a warm and friendly demeanour.
  2. Assist with the check-in and check-out process, ensuring efficiency and accuracy.
  3. Handle guest inquiries and resolve any issues promptly and professionally.
  4. Provide information about hotel amenities, services, and local attractions.
  5. Coordinate with other departments to fulfill guest requests and ensure their comfort.
  6. Maintain a neat and organized front desk area.
  7. Process payments and manage guest accounts.
  8. Always uphold the hotel's standards of excellence in customer service and professionalism.
Qualifications
What you will bring to the role:
  1. Previous experience in a similar role within a luxury hotel is preferred.
  2. Excellent communication and interpersonal skills.
  3. Strong attention to detail and problem-solving abilities.
  4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  5. Proficiency in using hotel management software (OperaCloud preferred) and Microsoft Office Suite.
  6. Flexible schedule, including the ability to work evenings, weekends, and holidays.
Additional Information
Thrive In Our Sofitel Gold Coast Broadbeach Community
  1. Full Time and Part Time opportunities available.
  2. Complimentary meal on shift available via Le Café.
  3. Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
  4. Discounted parking.
  5. Paid birthday leave.
  6. Personalized reward & recognition program.
  7. Be part of a luxury 5-star hotel offering 296 hotel rooms and suites.
  8. Work in the heart of Broadbeach, with walking distance to beaches, restaurants and shops.
If you are ready to take the next step in your career with a leading, global luxury hotel brand, apply today.

Please note that full AU working rights are required for this role.
Our Commitment To Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
#J-18808-Ljbffr
  • Guest Service Agent

    5 days ago


    Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full time

    Company DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals...

  • Guest Service Agent

    6 days ago


    Gold Coast, Queensland, Australia sofitel Full time

    Join to apply for the Guest Service Agent role at Sofitel Gold Coast Broadbeach.Company Description:Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food...

  • Guest Service Agent

    6 days ago


    Gold Coast, Queensland, Australia Royal Australasian College of Surgeons (RACS) Full time

    Mantra Crown Towers, 5-19 Palm Avenue, Surfers Paradise, Queensland, Australia Req #3794Friday, 3 January 2025Mantra Crown Towers is located in Surfers Paradise, the heart of Queensland's Gold Coast region. Conveniently located a short walk from the light rail, the property consists of modern one, two and three bedroom apartments and is a drawcard for family...


  • Gold Coast, Queensland, Australia Meriton Group Full time

    We have an opportunity to join one of our wonderful Gold Coast properties in the role of Guest Service Agent.About the RoleAs a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You will work in a team member focused...


  • Gold Coast, Queensland, Australia Interstate AC Service Full time

    Mantra Legends is an iconic hotel, with its superb central location and history of being a meeting point for Surfers society. These days, it's popular with overseas visitors, who can enjoy a drink in the lobby bar followed by the famous nightly seafood banquet in the hotel's own Fables restaurant. Join a legendary crew and work with the best.Do you delight...

  • Guest Service Agent

    1 week ago


    Gold Coast, Queensland, Australia Southport Sharks Full time

    The Perks...Fun, friendly, hard-working and professional teamFree on-site parkingFood & Beverage DiscountsFree Gym MembershipAbout Us...Southport Sharks boasts a diverse range of food and beverage outlets, multi-purpose Events Centre with capacity for 1000 people, gaming room, kids' zone, Health and Fitness Centre and a 120 room Mantra Hotel which includes a...

  • Guest Service Agent

    6 days ago


    Gold Coast, Queensland, Australia Southport Sharks Full time

    The Perks...Fun, friendly, hard-working and professional teamFree on-site parkingFood & Beverage DiscountsFree Gym MembershipAbout Us...Southport Sharks boasts a diverse range of food and beverage outlets, multi-purpose Events Centre with capacity for 1000 people, gaming room, kids' zone, Health and Fitness Centre and a 120 room Mantra Hotel which includes a...

  • Guest Service Agent

    4 hours ago


    Gold Coast, Queensland, Australia Village Roadshow Ltd Full time

    Apply now Job no: 502411Work type: Casual / TempLocation: Gold CoastCategories: Sea World Resort - Front Office, Concierge & Kids ClubGuest Service AgentCasual $32.25/hr Mon-Fri, $38.70/hr Sat, $45.15/hr SunSea World Resort, Main Beach Gold CoastExplore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks Our...


  • Gold Coast, Queensland, Australia Ennismore Full time

    Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse...

  • Guest Service Agent

    4 hours ago


    Gold Coast, Queensland, Australia Village Roadshow Full time

    Casual $32.25/hr Mon-Fri, $38.70/hr Sat, $45.15/hr SunSea World Resort, Main Beach Gold CoastExplore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks Our company comprises of Warner Bros. Movie World, Wet 'n' Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea...


  • Gold Coast, Queensland, Australia Ennismore Full time

    We are looking for a talented individual to join our team as a Mondrian Guest Services Associate. This exciting opportunity involves managing the hotel's telecommunications system, handling guest inquiries, and addressing requests with professionalism and care.The successful candidate will have prior experience as a telephone operator or front office agent,...


  • Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full time

    Our Culture:We're committed to creating an immersive experience for our guests, reflecting the culture of one of Australia's most iconic coastal destinations. As a Guest Service Agent, you'll play a vital role in bringing this vision to life, delivering exceptional service and exceeding guest expectations.Job Description:This role requires a deep...


  • Gold Coast, Queensland, Australia Interstate AC Service Full time

    Job DescriptionBe the first point of contact for guests arriving at the property.Create a genuine and welcoming first impression.Provide continuing exceptional customer service to all guests throughout their stay.Assist with valeting guest cars.Store luggage and carry bags to rooms.Offer helpful and accurate local knowledge to guests in an informative...

  • Reservations Agent

    4 days ago


    Gold Coast, Queensland, Australia Mercure Hotels Part time

    Company DescriptionRESERVATIONS AGENT (PART TIME) | MERCURE GOLD COAST RESORTA 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.We have the opportunity for a proactive and...


  • Gold Coast, Queensland, Australia Ennismore Full time

    Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse...


  • Gold Coast, Queensland, Australia Royal Australasian College of Surgeons (RACS) Full time

    The Ideal CandidateWe are seeking a highly motivated and organized Guest Services Attendant to join our Housekeeping team at Mantra Sierra Grand.As a Guest Services Attendant, you will be responsible for providing exceptional guest service by maintaining high standards of cleanliness and attention to detail in our guest rooms. You will also be required to...


  • Gold Coast, Queensland, Australia Southport Sharks Full time

    About Southport SharksWe are a vibrant and diverse club offering a range of food and beverage outlets, an events centre, gaming room, kids' zone, health and fitness centre, and a 120-room hotel.Our team is seeking a Guest Service Agent with exceptional customer service skills to join our Front Desk team.Job DescriptionWelcome and greet all members and...


  • Gold Coast, Queensland, Australia Ennismore Full time

    Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse...


  • Gold Coast, Queensland, Australia Royal Australasian College of Surgeons (RACS) Full time

    We are seeking a skilled Guest Services Specialist to join our team at the Royal Australasian College of Surgeons (RACS).About the RoleThis is an excellent opportunity for someone who enjoys working in a fast-paced environment and has exceptional attention to detail. As a Guest Services Specialist, you will be responsible for ensuring that our guests have an...


  • Gold Coast, Queensland, Australia Blue Moon Estate Sales of Grand Rapids-Lakeshore Full time

    ResponsibilitiesAs a Sales Guest Relations AUS, your primary responsibilities will include:Ensuring all guests are comfortable and offered refreshments while waiting for presentations.Assigning guests to proper Advisors and tracking reports regarding line rotation.Awarding premiums (gifts) to guests upon completion of presentation and tracking premium...