Centre Manager

2 weeks ago

Wagga Wagga, Australia Vortex Entertainment Full time

About Vortex Entertainment

We are a premier family entertainment centre in Wagga Wagga, offering high-quality, safe, and exciting experiences for families, friends, and corporate groups.

Our attractions include high ropes courses, ninja obstacles, rock climbing walls, bumper cars, and virtual reality rides, making us the go-to destination for fun and adventure in the Riverina region. Our café, birthday party packages, and corporate team-building experiences make us a key part of the Wagga Wagga community. We value our amazing team and recognise them regularly with quarterly peer voted awards nights and monthly team member awards.

About the Role

The Centre Manager is the heartbeat of Vortex Entertainment. You will oversee the day-to-day operations, ensuring every guest has a safe, exciting, and memorable experience. Your responsibilities will include managing budgets and rosters, leading a diverse team, and upholding our values.

  • Safety and Security: Ensure the safety and security of guests and staff at all times.
  • Operational Management: Manage all operational aspects, including budgeting, rostering, and maintaining high standards across all divisions.
  • Leadership and Team Management: Lead and inspire a team to deliver exceptional customer service and embody Vortex values.
  • Conflict Resolution: Handle conflict resolution with a calm and professional approach.
  • Brand Ambassador: Act as a brand ambassador and salesperson, promoting Vortex to the local community and beyond.
  • Strategy and Innovation: Develop and implement strategies to enhance guest satisfaction and exceed revenue targets.
  • Event Planning: Oversee special events, school programs, and corporate team-building activities.
  • Flexibility: Work weekends and during peak periods to ensure smooth operations.

About You

To thrive in this role, you'll need to be:

  • Detail-Oriented: Be detail-oriented with strong operational and time management skills.
  • Budgeting and Rostering: Have a solid understanding of budgeting and rostering.
  • Technical Skills: Be proficient in Excel or Google Sheets.
  • Communication: Possess excellent communication and interpersonal skills.
  • Problem-Solving: Be a natural problem solver with the ability to handle issues quickly and appropriately.
  • Sales and Marketing: Have a flair for sales and marketing, with the ability to promote the Vortex brand.
  • Passion for Fun and Safety: Be passionate about creating a fun and safe environment for guests of all ages.

Our Values

We live by six core values that guide everything we do:

  • Valuing Safety and Security: Safety is our top priority.
  • Offering High-Quality Entertainment: We exceed expectations with thrilling experiences.
  • Respect for Vortex Community: We foster joy and connection among guests and staff.
  • Thankful for our Community and Customers: We support and appreciate our local region.
  • Enjoy Good Health: We offer a range of exhilarating experiences to keep kids fit.
  • eXceeding Expectations: We aim to delight and amaze every guest.

What We Offer

  • A Fun Work Environment: A fun, fast-paced work environment where no two days are the same.
  • Opportunities to Grow: Opportunities to lead and grow a passionate team.
  • Making a Difference: The chance to make a meaningful impact in the local community.

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