Telephonist Level 3, Emergency Department

4 days ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time

Work within a multidisciplinary environment to support patient admission and communication pathways throughout the hospital.

$35.09 - $35.79 per hour + 12% super & salary packaging | Permanent Part Time 16 hours per week | Shellharbour Hospital (SHH) | REQ595896 | Grade: Telephonist Level 3 | Applications close: 3 September 2025

Join us in shaping healthier futures. Together we can do more.

As an Emergency Department Telephonist, you will play a key role in supporting the medical and nursing teams within a fast-paced 24-hour environment. Working on a rotating shift roster, your main responsibilities will include managing clerical tasks, coordinating communication, and ensuring smooth operation of the department.

After training, you will have extensive knowledge in hospital policies and procedures related to patient classifications and admission types. Your role will also involve interviewing and recording patient attendance using hospital systems (IPM and Electronic Medical Records). In addition, as the after-hours ED clerk, you will support the entire hospital by admitting patients to wards and operating the switchboard and paging system after hours.

For more information and to view the position classification, see the Position Description here.

A Little About Us.

Shellharbour Hospital, located on Dharawal Country, is a busy acute care facility which provides emergency services, elective surgical services, general medicine, antenatal and primary family health care, satellite renal dialysis, and adolescent and adult mental health services on site. It's an accredited healthcare facility with the Australian Council on Health Care Standards (ACHS) and is recognised as providing a high standard of care to the community.

Located on the beautiful South Coast of NSW, Shellharbour is known for its spectacular coastal scenery and is only a little over a 1.5 hour drive from Sydney.

Benefits of working with ISLHD.

Benefits

We understand that balancing career aspirations with the demand of the everyday, as well as maintaining a healthy work-life balance, can be a challenge. To help with this, we offer a range of benefits which include:

  • Allocated Days Off (ADO) - once a month take a paid day off (eligible full-time employees)
  • Salary packaging - less tax and more take-home pay
  • Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary (eligible full-time employees)
  • Fitness Passport - discounted gym membership that both you and your family can enjoy (eligible employees)
  • Employee Assistance Program (EAP) - free confidential and professional assistance for staff and their families
  • Discounted health insurance is available through a number of different private health insurance providers. Talk to your provider today for more information
  • Career progression, professional development and secondment opportunities

Requirements

Apply now by reading the Position Description, then, using our online portal, submit a resume and answer the selection criteria within the application. In addition, please note you must have the following essential requirements:
  • Applicable vaccination requirements for a Category A role.

ISLHD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ISLHD is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and wellbeing of children and young people, actively working to protect them from harm and abuse.

Need more information or help applying?
  • Visit the ISLHD website for application tips, to learn more about ISLHD and other important application information.
  • Visit the Stepping Up website here. Stepping Up supports Aboriginal people to navigate the recruitment process and find a career or employment in NSW Health.
  • Visit The Welcome Experience website here. The Welcome Experience is a free service supporting essential workers (and their families) who are considering applying for or have accepted a job in regional NSW.
  • Follow us on social media: Facebook, Instagram, LinkedIn and YouTube.
  • For role-related queries or help applying, contact Corey Moore at ************@health.nsw.gov.au
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