IT Site Manager

Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries.

We are currently seeking a qualified IT Site Manager to join our team.

Location: Victory, BC
Work Arrangement: Hybrid

• Infrastructure Functions
  • Process assigned tickets in ServiceNow through multiple assignment groups, read architecture diagrams, and construct rules based on those diagrams.
  • Firewalls and network filters, in both Enterprise, Stores, and cloud networks
  • Intrusion Prevention policies
  • Networking Protocols/Concepts (Routing (OSPF, BGP), VLAN, Sub-netting, Load balancing, TCP/IP, DNS, HTTP, TLS, SSH)
  • Site-to-site and remote-access VPN connectivity
  • Network Access Control
  • Authentication, Authorization and Accounting (to include multi-factor authentication)
  • Web access proxy servers and URL filtering
  • Network Security policy creation, exception documentation and approval
  • Provide suggestions to team lead/manager in creating your professional development and training plan.
  • Work on projects assigned to you, in effort to advance partnership opportunities between Network Security team and other business areas.
  • Work with senior engineers to define network security requirements for current and future state end-to-end architectures and platforms to advance security controls and the security posture of the business.
  • Assist senior engineers in collaborating with development and engineering teams to prioritize security risks, provide mitigation or remediation recommendations, and implement compensating controls.
  • Assist in performing proof-of-concept testing for network security solutions under consideration for purchase and implementation.
  • Provide 7/24 On-Call support for infrastructure related service incidents and follow internal management escalation procedures when necessary (team rotation).
  • Assist in developing and maintaining network security policies, standards, processes and workflows.
  • End User Support Functions
    • Provide Level 2 customer facing support.
    • Image, deploy and support all desktop and laptops
    • Support users by regularly monitoring the ticket queue and executing tickets that are assigned to you.
    • Instruct users as well as troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist software.
    • Troubleshoot all inquiries regarding systems, hardware, software, and operator problems.
    • Work with Workplace team to support necessary tickets.
    • Route or escalate requests to appropriate functional teams beyond Service Desk Team.
    • Ability to setup, support and troubleshoot VTC (Video Teleconference) and VOL (Video Online)
    • Create and maintain knowledge base documents
    • Collaborate with Engineering and all other supportive roles within the campus. May also require interaction with external vendors and/or customers.
  Basic Qualifications
  • Degree in Computer Science, Computer Engineer or a relevant field
  • Strong relevant managerial experience in IT domain
  • Experience in network security policy creation
  • Experience with ServiceNow
  • Networking Protocols/Concepts (Routing (OSPF, BGP), VLAN, Sub-netting, Load balancing, TCP/IP, DNS, HTTP, TLS, SSH)
  • Firewalls and network filters, in both Enterprise, Stores, and cloud networks
  • Able to setup, support and troubleshoot VTC (Video Teleconference) and VOL (Video Online)
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