Membership Consultant

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The German-Australian Chamber of Industry and Commerce (AHK) is seeking a pro-active and enthusiastic Membership Consultant with strong customer service skills for our Sydney office. This is a hands-on professional role in a small but versatile organisation with an industry focused environment and a collaborative and supportive culture. The position is full-time and requires some day and evening function attendance. You will report directly to the Head of Membership and be responsible for supporting member organisations and helping ensure they get full value from their membership.

Your key responsibilities include but are not limited to the following:

• Responsibility for current and potential corporate members of AHK Australien with a focus on member companies from New South Wales, Queensland, Tasmania and Northern Territory.
• Proactively managing members' enquiries and promote their interests in close coordination with the entire AHK Australien team
• Building and maintaining strong relationships with existing members to ensure satisfaction and long-term engagement.
• Developing and executing targeted membership acquisition and retention strategies in alignment with AHK Australien's goals.
• Proactively identify and approach potential new members through research and by following-up existing leads
• Managing the membership database to ensure accuracy and analyse trends for member needs and opportunities.
• Contribution to further development of membership services.
• Close collaboration with the Events team to reflect members' ideas and interests in the AHK Australien events calendar.
• Collaborating with the Marketing team to include membership content in AHK marketing material
• Support the event development and organisation in collaboration with the events team
• Supporting the Corporate Services team with market knowledge and facilitating access to member companies for service requests.
• Representing AHK Australien at networking events, trade fairs, and member activities to foster connections and promote membership opportunities.
• General office administration support.

Reporting directly to the Head of Membership.

• Accomplished professional with a degree in Business or related experience
• Relevant work experience in sales support or with a membership-based organisation
• Excellent organisational skills and project coordination skills
• Deliver results and successfully close procedures according to brief
• Ability to handle tight deadlines and negotiation skills
• Professional people skills and phone manner
• Excellent written and oral communication skills in English and German
• Proficiency in Microsoft Office
• Interest in German-Australian business relations and its advancement
• Experience with small and medium-sized companies a plus
• An interest in German Australian bilateral relations
• Being outgoing and open-minded
• Proficiency in Microsoft Office and CRM software
• The position occasionally requires presence at events outside of normal working hours.

We offer

• A diverse and exciting international work environment, driven by our industry network of member companies and stakeholders
• A competitive salary and development opportunities
• A collaborative work culture, flat hierarchies, and an 'open-door' environment
• Flexible working hours (in coordination with the team and work requirements)
• Office location in Sydney CBD and working from home arrangements.

Applicants need to be Australian citizens/permanent residents or have a visa with full and unrestricted work rights (no working holiday visa).

Contact: Deputy Executive Director/ Head of Operations and Corporate Development, Max Schnarr max.schnarr@germany.org.au

Only successful applicants will be contacted.

The German-Australian Chamber of Industry and Commerce (AHK) is the official representative body for German business and trade in Australia. The Chamber promotes bilateral trade, advises German and Australian companies on market developments and supports the expansion of their business networks. As a not-for-profit organisation, the Chamber has 300 member companies from all industry sectors and each year organises numerous events, trade missions and conferences and is an active communicator via a variety of digital channels.