Whitewater Raft Guide

6 days ago

Geelong, Victoria, Australia Berkshire East Ski Resort Full time

Whitewater Raft Guide Job Description

This is an outdoor customer service position with an athletic element. Entry-level guides require no prior experience and will work on beginning-intermediate level trips. Advanced river guides should have prior class IV experience. Guides are responsible for their assigned guests and expected to maintain the highest standards for customer service, promote and maintain Berkshire East's and Zoar Outdoor's position as a leader in the outdoor industry, and promote a culture of safety.

Other duties and expectations:

  1. Guides must be at least 18 years of age prior to the first day of work.
  2. Eligible for work in the United States without our sponsorship.
  3. CPR/FA certification (we will be hosting a course during training).
  4. Comply with all company policies and procedures listed in the employee manual, program manual, and preseason paperwork.
  5. Invite feedback as a vehicle to self-awareness and growth.
  6. Be a positive contributor to our company's culture and team atmosphere.
  7. Ability to keep a smile while working effectively in all weather conditions.
  8. A flexible 'can do' attitude.
  9. Exercise sound judgment and professional behavior.
  10. Be playful, professional, and charismatic with a diverse group of guests.
  11. Punctuality and ready to work when you arrive.
  12. Deliver outstanding customer service.
  13. Embrace our Core Values.
  14. Seeing your work through to completion.

Physical requirements include:

  1. Carrying equipment over your head while walking on uneven and rocky river banks.
  2. Periods of prolonged sitting in a hypalon raft and being able to bend and rotate torso while in seated position.
  3. Bending at the knees and waist to lift variable weight into your raft.
  4. Comfortable swimming in moving current and river rapids (we will train you self raft rescue).

Benefits

This isn't just a job, it's part of a lifestyle that values culture, community, connection, and relationships. We celebrate this community with monthly staff get-togethers, staff trips, and outings. Advocating for our programming is part of the job, and as a staff member, you'll have the opportunity to raft, zip, and kayak for no cost. In addition, we offer flexible scheduling, competitive pay, training stipends, discounts, pro-deals, photos for friends and family, and great co-workers.

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